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For Companies At a Glance
- Tasks: Reconnect with customers and encourage them to reactivate their subscriptions through engaging conversations.
- Company: Join Revive Collagen, a fast-growing brand in the health and beauty industry.
- Benefits: Competitive salary, performance bonuses, flexible working, and wellness perks.
- Other info: Enjoy a fun, dog-friendly office with great career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer experience.
- Qualifications: Experience in outbound calling and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Pay: £30,000.00-£35,000.00 per year OTE / First Year: £45,000 - £55,000 Per Year
COMPANY OVERVIEW
Since we launched Revive Collagen in August 2020, we have experienced remarkable growth, garnering hundreds of thousands of delighted customers. We offer a premium, market-leading ingestible collagen drink that aids in the restoration and enhancement of collagen from within, while supporting our customers through every stage of life. To date, we’ve sold over 25 million doses of our product and now sell one box every 60 seconds. In 2021, we proudly announced our longstanding brand ambassador partnership with Amanda Holden. Currently, our products are available in over 10,000 stores globally, including renowned retailers such as Ulta Beauty, Walgreens, Harrods, Boots, Holland & Barrett, and Sephora, to name just a few. We have exceptionally ambitious plans to become the global leader in ingestible collagen. Since launch, we’ve picked up no less than 24 industry awards. In 2022, we were recognised as the best new business in the country by Lloyds Banking Group. More recently, we were independently ranked as the 86th fastest-growing privately owned company in the UK.
THE ROLE
We’re looking for a Senior Sales Executive - Win Back to join our team. This role is all about reconnecting with customers who have recently cancelled their subscription and encouraging them to reactivate. You will be the first point of contact in bringing customers back into the Revive Collagen community, making every conversation count by listening, understanding, and offering solutions that meet their needs. You will make outbound calls to former customers, turning cancellations into opportunities to re-engage and re-establish loyalty. Success in this role comes from being persuasive yet empathetic, professional yet personable, and always representing our brand with energy and care. This is a results-driven role that sits at the heart of our customer journey, working closely with the retention and customer success teams to ensure we are learning from customer feedback and continuously improving the experience we provide. This role includes a highly competitive performance-based bonus structure, rewarding you for achieving and exceeding the reactivation target.
RESPONSIBILITIES
- Making 80-100 outbound calls a day to customers who have cancelled their subscription
- Listening with empathy to understand the reasons behind cancellations
- Presenting tailored solutions, offers or incentives that encourage reactivation
- Turning each conversation into a positive experience that reflects our brand values
- Recording outcomes accurately and providing feedback on customer insights and trends
- Collaborating with the retention and customer success teams to share learnings
- Working towards daily/weekly/monthly targets for reactivation and customer engagement
- Contributing ideas to improve processes and the overall win-back strategy
REQUIRED SKILLS & EXPERIENCE
- Proven experience in outbound calling, telesales, or customer-facing roles
- Strong communication and interpersonal skills, with the ability to quickly build rapport
- Experience in using CRM platforms
- Resilient, motivated, and target-driven with a positive attitude
- Confident in handling objections and finding solutions that work for the customer
- Comfortable working with performance targets and KPIs
- Organised, detail-oriented, and able to manage call outcomes effectively
- Experience in subscription-based businesses, beauty, or wellness is an advantage
- A genuine interest in health, beauty, and customer experience
COMPENSATION & BENEFITS
- Competitive salary plus performance-based bonus
- Flexible and remote working arrangements, with a requirement to be in our London HQ or Bristol office three days a week
- Dog-friendly office environment
- Private medical care after one year of service
- £1000 annual training and development grant
- Two paid wellness days each year
- Complimentary gym membership
- Ample potential for career development and training
- Fun and friendly team with regular social events in person
- Complimentary subscription to Revive Collagen
- Opportunity to be a part of one of the fastest-growing brands in the UK
Work Location: Office 4 days per week. Applications close on Sunday 27th April.
Senior Sales Executive employer: Revive Collagen
Contact Detail:
Revive Collagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Executive
✨Tip Number 1
Get to know the company inside out! Research Revive Collagen's products, values, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Since this role is all about re-engaging customers, think about how you'd approach a former customer. Role-play with a friend or in front of the mirror to nail that persuasive yet empathetic tone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Revive Collagen team. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Sales Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and helping us grow. Share why you love the beauty and wellness industry and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Executive role. Highlight your experience in outbound calling and customer engagement, and don’t forget to mention any relevant achievements. We love seeing how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Use it to explain why you’re the perfect fit for this position. Be personable, and don’t hesitate to share specific examples of how you’ve successfully re-engaged customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Revive Collagen
✨Know Your Product Inside Out
Before your interview, make sure you understand Revive Collagen's products and their benefits. Familiarise yourself with the brand's story, its growth, and what sets it apart in the market. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Practice Empathy in Your Responses
Since the role focuses on re-engaging customers, practice how you would handle objections and listen empathetically. Prepare examples from your past experiences where you successfully turned a negative situation into a positive one. This will show that you can relate to customers and understand their needs.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experience, especially in outbound calling or customer-facing roles. Highlight specific achievements, such as meeting targets or improving customer retention rates. Use metrics to back up your claims, as numbers speak volumes in sales.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.