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- Tasks: Reconnect with customers and encourage them to reactivate their subscriptions through engaging conversations.
- Company: Join one of the UK's fastest-growing wellness brands, Revive Collagen.
- Benefits: Competitive salary, performance bonuses, flexible working, and wellness perks.
- Why this job: Make a real impact by bringing customers back into our vibrant community.
- Qualifications: Experience in outbound calling or customer-facing roles; strong communication skills.
- Other info: Fun team culture with social events and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Since we launched Revive Collagen in August 2020, we\\\’ve experienced remarkable growth, garnering hundreds of thousands of delighted customers. We offer a premium, market-leading ingestible collagen drink that aids in the restoration and enhancement of collagen from within, while supporting our customers through every stage of life.
To date, we\\\’ve sold over 25 million doses of our product and now sell one box every 60 seconds. In 2021, we proudly announced our longstanding brand ambassador partnership with Amanda Holden. Currently, our products are available in over 10,000 stores globally, including renowned retailers such as Ulta Beauty, Walgreens, Harrods, Boots, Holland & Barrett, and Sephora, to name just a few. We have exceptionally ambitious plans to become the global leader in ingestible collagen.
Since launch, we\\\’ve picked up no less than 24 industry awards. In 2022, we were recognised as the best new business in the country by Lloyds Banking Group. More recently, we were independently ranked as the 86th fastest-growing privately owned company in the UK.
If you\\\’re interested in becoming a part of one of the UK\\u2019s fastest-growing brands and possess the drive and determination to help us achieve our goals, then this role is perfect for you.
THE ROLE
We’re looking for an Outbound Win Back Specialist to join our team. This role is all about reconnecting with customers who have recently cancelled their subscription and encouraging them to reactivate. You will be the first point of contact in bringing customers back into the Revive Collagen community, making every conversation count by listening, understanding, and offering solutions that meet their needs.
You will make outbound calls to former customers, turning cancellations into opportunities to re-engage and re-establish loyalty. Success in this role comes from being persuasive yet empathetic, professional yet personable, and always representing our brand with energy and care.
This is a results-driven role that sits at the heart of our customer journey, working closely with the retention and customer success teams to ensure we are learning from customer feedback and continuously improving the experience we provide. This role includes a highly competitive performance-based bonus structure, rewarding you for achieving and exceeding reactivation target.
RESPONSIBILITIES
- Making outbound calls to customers who have cancelled their subscription
- Listening with empathy to understand the reasons behind cancellations
- Presenting tailored solutions, offers or incentives that encourage reactivation
- Turning each conversation into a positive experience that reflects our brand values
- Recording outcomes accurately and providing feedback on customer insights and trends
- Collaborating with the retention and customer success teams to share learnings
- Working towards daily/weekly/monthly targets for reactivation and customer engagement
- Contributing ideas to improve processes and the overall win-back strategy
REQUIRED SKILLS & EXPERIENCE
- Proven experience in outbound calling, telesales, or customer-facing roles
- Strong communication and interpersonal skills, with the ability to quickly build rapport
- Resilient, motivated, and target-driven with a positive attitude
- Confident in handling objections and finding solutions that work for the customer
- Comfortable working with performance targets and KPIs
- Organised, detail-oriented, and able to manage call outcomes effectively
- Experience in subscription-based businesses, beauty, or wellness is an advantage
- A genuine interest in health, beauty, and customer experience
COMPENSATION & BENEFITS
- Competitive salary plus performance-based bonus
- Flexible and remote working arrangements, with a requirement to be in our London HQ or Bristol office three days a week
- Dog-friendly office environment
- Private medical care after one year of service
- £1000 annual training and development grant
- Two paid wellness days each year
- Complimentary gym membership
- Ample potential for career development and training
- Fun and friendly team with regular social events in person
- Complimentary subscription to Revive Collagen
- Opportunity to be a part of one of the fastest-growing brands in the UK
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Wellness and Fitness Services
#J-18808-Ljbffr
Outbound Win Back Specialist employer: Revive Collagen
Contact Detail:
Revive Collagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Win Back Specialist
✨Tip Number 1
Get to know the company inside out! Research Revive Collagen, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about making calls, try role-playing with a friend or family member. Focus on being persuasive yet empathetic, just like the job description says.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of the Revive Collagen community right from the start.
We think you need these skills to ace Outbound Win Back Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping customers and are excited about joining our Revive Collagen team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in outbound calling or customer service. We love seeing how your skills can directly contribute to re-engaging our customers and enhancing their experience with us.
Be Personable: Remember, this role is all about connecting with people. Use a friendly tone in your application to reflect the personable nature we value at StudySmarter. Show us that you can build rapport and communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join one of the UK’s fastest-growing brands!
How to prepare for a job interview at Revive Collagen
✨Know the Product Inside Out
Before your interview, make sure you understand Revive Collagen and its benefits. Familiarise yourself with the product's unique selling points and how it stands out in the market. This will help you demonstrate your genuine interest and passion for the brand.
✨Practice Active Listening
As an Outbound Win Back Specialist, listening is key. During the interview, show that you can listen actively by responding thoughtfully to questions. This will reflect your ability to empathise with customers and understand their needs, which is crucial for the role.
✨Prepare for Objection Handling
Expect questions about how you would handle objections from customers who have cancelled their subscriptions. Think of specific examples from your past experience where you successfully turned a 'no' into a 'yes'. This will showcase your persuasive skills and resilience.
✨Show Your Team Spirit
Collaboration is important in this role, so be ready to discuss how you've worked with others in previous jobs. Share examples of how you contributed to team goals or improved processes. This will highlight your ability to work closely with the retention and customer success teams.