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- Tasks: Reconnect with customers and turn cancellations into opportunities for loyalty.
- Company: Join Revive Collagen, a fast-growing brand in the beauty and wellness industry.
- Benefits: Competitive salary, performance bonuses, flexible working, and wellness perks.
- Other info: Fun, dog-friendly office with great career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer experience.
- Qualifications: Experience in outbound calling and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Pay: £30,000.00-£35,000.00 per year OTE / First Year: £45,000 - £55,000 Per Year
COMPANY OVERVIEW
Since we launched Revive Collagen in August 2020, we’ve experienced remarkable growth, garnering hundreds of thousands of delighted customers. We offer a premium, market-leading ingestible collagen drink that aids in the restoration and enhancement of collagen from within, while supporting our customers through every stage of life. To date, we’ve sold over 25 million doses of our product and now sell one box every 60 seconds. In 2021, we proudly announced our longstanding brand ambassador partnership with Amanda Holden. Currently, our products are available in over 10,000 stores globally, including renowned retailers such as Ulta Beauty, Walgreens, Harrods, Boots, Holland & Barrett, and Sephora, to name just a few. We have exceptionally ambitious plans to become the global leader in ingestible collagen. Since launch, we’ve picked up no less than 24 industry awards. In 2022, we were recognised as the best new business in the country by Lloyds Banking Group. More recently, we were independently ranked as the 86th fastest-growing privately owned company in the UK.
THE ROLE
We’re looking for a Senior Sales Executive - Win Back to join our team. This role is all about reconnecting with customers who have recently cancelled their subscription and encouraging them to reactivate. You will be the first point of contact in bringing customers back into the Revive Collagen community, making every conversation count by listening, understanding, and offering solutions that meet their needs. You will make outbound calls to former customers, turning cancellations into opportunities to re-engage and re-establish loyalty. Success in this role comes from being persuasive yet empathetic, professional yet personable, and always representing our brand with energy and care. This is a results-driven role that sits at the heart of our customer journey, working closely with the retention and customer success teams to ensure we are learning from customer feedback and continuously improving the experience we provide. This role includes a highly competitive performance-based bonus structure, rewarding you for achieving and exceeding the reactivation target.
RESPONSIBILITIES
- Making 80-100 outbound calls a day to customers who have cancelled their subscription
- Listening with empathy to understand the reasons behind cancellations
- Presenting tailored solutions, offers or incentives that encourage reactivation
- Turning each conversation into a positive experience that reflects our brand values
- Recording outcomes accurately and providing feedback on customer insights and trends
- Collaborating with the retention and customer success teams to share learnings
- Working towards daily/weekly/monthly targets for reactivation and customer engagement
- Contributing ideas to improve processes and the overall win-back strategy
REQUIRED SKILLS & EXPERIENCE
- Proven experience in outbound calling, telesales, or customer-facing roles
- Strong communication and interpersonal skills, with the ability to quickly build rapport
- Experience in using CRM platforms
- Resilient, motivated, and target-driven with a positive attitude
- Confident in handling objections and finding solutions that work for the customer
- Comfortable working with performance targets and KPIs
- Organised, detail-oriented, and able to manage call outcomes effectively
- Experience in subscription-based businesses, beauty, or wellness is an advantage
- A genuine interest in health, beauty, and customer experience
COMPENSATION & BENEFITS
- Competitive salary plus performance-based bonus
- Flexible and remote working arrangements, with a requirement to be in our London HQ or Bristol office three days a week
- Dog-friendly office environment
- Private medical care after one year of service
- £1000 annual training and development grant
- Two paid wellness days each year
- Complimentary gym membership
- Ample potential for career development and training
- Fun and friendly team with regular social events in person
- Complimentary subscription to Revive Collagen
- Opportunity to be a part of one of the fastest-growing brands in the UK
Job Type: Permanent
Benefits:
- Employee discount
- Health & wellbeing programme
- Private medical insurance
Work Location: Office 4 days per week
Applications close on Sunday 27th April.
Senior Sales Executive in London employer: Revive Collagen
Contact Detail:
Revive Collagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Executive in London
✨Tip Number 1
Get to know the company inside out! Research Revive Collagen's products, values, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your pitch! Since this role is all about re-engaging customers, think about how you'd approach a former customer. Role-play with a friend or in front of a mirror to nail that persuasive yet empathetic tone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Revive Collagen team. Don’t miss out!
We think you need these skills to ace Senior Sales Executive in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our brand.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in outbound calling and customer engagement. Show us how your skills align with what we’re looking for in a Senior Sales Executive.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s hitting targets or improving customer satisfaction, we love to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Revive Collagen!
How to prepare for a job interview at Revive Collagen
✨Know Your Product Inside Out
Before your interview, make sure you understand Revive Collagen's products and their benefits. Familiarise yourself with the brand's story, its growth, and what sets it apart in the market. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Practice Empathy in Your Responses
Since the role focuses on re-engaging customers, practice how you would handle objections and cancellations with empathy. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to listen and respond effectively.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview, where you might have to simulate a call with a former customer. Prepare by thinking about how you would approach these conversations, focusing on building rapport and presenting tailored solutions. This will showcase your sales skills and adaptability.
✨Show Your Passion for Health and Beauty
Make sure to express your genuine interest in health, beauty, and customer experience during the interview. Share any personal experiences or insights that relate to the industry. This passion can set you apart and align you with the company's values and mission.