At a Glance
- Tasks: Reconnect with customers and turn cancellations into opportunities for reactivation.
- Company: Join Revive Collagen, one of the UK's fastest-growing brands in health and beauty.
- Benefits: Competitive salary, performance bonuses, flexible working, and wellness perks.
- Other info: Fun, dog-friendly office with great career development opportunities.
- Why this job: Make a real impact by helping customers rediscover our amazing products.
- Qualifications: Experience in outbound calling and strong communication skills required.
The predicted salary is between 30000 - 35000 € per year.
Pay: £30,000.00-£35,000.00 per year OTE / First Year: £45,000 - £55,000 Per Year
COMPANY OVERVIEW
Since we launched Revive Collagen in August 2020, we have experienced remarkable growth, garnering hundreds of thousands of delighted customers. We offer a premium, market-leading ingestible collagen drink that aids in the restoration and enhancement of collagen from within, while supporting our customers through every stage of life. To date, we’ve sold over 25 million doses of our product and now sell one box every 60 seconds. In 2021, we proudly announced our longstanding brand ambassador partnership with Amanda Holden. Currently, our products are available in over 10,000 stores globally, including renowned retailers such as Ulta Beauty, Walgreens, Harrods, Boots, Holland & Barrett, and Sephora, to name just a few. We have exceptionally ambitious plans to become the global leader in ingestible collagen. Since launch, we’ve picked up no less than 24 industry awards. In 2022, we were recognised as the best new business in the country by Lloyds Banking Group. More recently, we were independently ranked as the 86th fastest-growing privately owned company in the UK.
THE ROLE
We’re looking for a Senior Sales Executive - Win Back to join our team. This role is all about reconnecting with customers who have recently cancelled their subscription and encouraging them to reactivate. You will be the first point of contact in bringing customers back into the Revive Collagen community, making every conversation count by listening, understanding, and offering solutions that meet their needs. You will make outbound calls to former customers, turning cancellations into opportunities to re-engage and re-establish loyalty. Success in this role comes from being persuasive yet empathetic, professional yet personable, and always representing our brand with energy and care. This is a results-driven role that sits at the heart of our customer journey, working closely with the retention and customer success teams to ensure we are learning from customer feedback and continuously improving the experience we provide. This role includes a highly competitive performance-based bonus structure, rewarding you for achieving and exceeding the reactivation target.
RESPONSIBILITIES
- Making 80-100 outbound calls a day to customers who have cancelled their subscription
- Listening with empathy to understand the reasons behind cancellations
- Presenting tailored solutions, offers or incentives that encourage reactivation
- Turning each conversation into a positive experience that reflects our brand values
- Recording outcomes accurately and providing feedback on customer insights and trends
- Collaborating with the retention and customer success teams to share learnings
- Working towards daily/weekly/monthly targets for reactivation and customer engagement
- Contributing ideas to improve processes and the overall win-back strategy
REQUIRED SKILLS & EXPERIENCE
- Proven experience in outbound calling, telesales, or customer-facing roles
- Strong communication and interpersonal skills, with the ability to quickly build rapport
- Experience in using CRM platforms
- Resilient, motivated, and target-driven with a positive attitude
- Confident in handling objections and finding solutions that work for the customer
- Comfortable working with performance targets and KPIs
- Organised, detail-oriented, and able to manage call outcomes effectively
- Experience in subscription-based businesses, beauty, or wellness is an advantage
- A genuine interest in health, beauty, and customer experience
COMPENSATION & BENEFITS
- Competitive salary plus performance-based bonus
- Flexible and remote working arrangements, with a requirement to be in our London HQ or Bristol office three days a week
- Dog-friendly office environment
- Private medical care after one year of service
- £1000 annual training and development grant
- Two paid wellness days each year
- Complimentary gym membership
- Ample potential for career development and training
- Fun and friendly team with regular social events in person
- Complimentary subscription to Revive Collagen
- Opportunity to be a part of one of the fastest-growing brands in the UK
Job Type: Permanent
Benefits:
- Employee discount
- Health & wellbeing programme
- Private medical insurance
Work Location: Office 4 days per week
Applications close on Sunday 27th April.
Senior Sales Executive in Bristol employer: Revive Collagen
Revive Collagen is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible working arrangements, a dog-friendly office, and generous benefits including private medical care and a £1000 annual training grant, we empower our team to thrive both personally and professionally. Join us in our mission to lead the ingestible collagen market while enjoying a supportive environment filled with opportunities for career advancement and regular social events.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Executive in Bristol
✨Tip Number 1
Get to know the company inside out! Research Revive Collagen's products, values, and recent achievements. This will help you tailor your conversations and show genuine interest when you connect with potential customers.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. The more comfortable you are with your approach, the better you'll handle objections and turn those cancellations into reactivations.
✨Tip Number 3
Stay organised! Keep track of your calls and customer feedback. This not only helps you improve but also shows your commitment to understanding customer needs, which is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Sales Executive in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Sales Executive role. Highlight your experience in outbound calling and customer engagement, as this will show us you understand what we're looking for.
Show Your Passion:Let your enthusiasm for health, beauty, and customer experience shine through in your application. We love candidates who are genuinely interested in our products and mission, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role quickly!
How to prepare for a job interview at Revive Collagen
✨Know the Product Inside Out
Before your interview, make sure you understand Revive Collagen's products and their benefits. Familiarise yourself with the brand's story, its growth, and what sets it apart in the market. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Practice Your Pitch
As a Senior Sales Executive, you'll need to be persuasive. Prepare a brief pitch on how you would approach re-engaging a former customer. Think about common objections they might have and how you would address them. Practising this will boost your confidence during the interview.
✨Showcase Your Empathy
This role requires a balance of professionalism and empathy. Be ready to share examples from your past experiences where you've successfully listened to customers and provided tailored solutions. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview, where you might have to simulate a call with a former customer. Approach this with an open mind and treat it as an opportunity to demonstrate your skills. Remember to listen actively and respond thoughtfully, reflecting the brand's values.
