Making a job change is a big decision.
Why consider Revionics?
You will be joining a team of remarkable colleagues who are passionate about creating and delivering leading-edge pricing solutions to the global retail market. You will become part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 9 countries. You will become part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.
Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers. We hope you’ll be part of taking innovative solutions to market with the worldwide leader in retail pricing.
As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Based in the UK, you will serve as an executive partner to senior commercial, pricing, and merchandising leaders, ensuring Revionics delivers measurable financial outcomes.
You will be accountable for regional portfolio health, multi-year renewals, executive alignment, and identifying expansion opportunities across the pricing lifecycle.
This is a strategic leadership role with direct commercial impact.
Key Responsibilities
Executive Partnership & Strategic Alignment
Build trusted relationships with C-level and senior commercial leaders across EMEA markets
Align Revionics capabilities with customers’ strategic priorities including margin optimization, inflation management, competitive positioning, and private label growth
Lead executive-level Strategic Business Reviews that clearly articulate ROI, performance impact, and roadmap alignment
Develop long-term account strategies focused on multi-year partnership growth
Adoption & Value Realization
Drive sustained growth in solution utilization across pricing, promotions, and markdown modules
Identify adoption gaps across markets and implement structured remediation plans
Leverage analytics to detect early risk indicators and proactively intervene
Ensure measurable linkage between Revionics outputs and customer financial KPIs
Revenue Ownership & Risk Management
Own renewal strategy and execution across assigned EMEA accounts
Maintain accurate regional renewal forecasting and risk assessment
Identify and coordinate expansion opportunities in partnership with Sales and Professional Services
Actively mitigate churn risk through structured executive engagement
Cross-Functional Leadership
Partner with Product, Science, and Operations to advocate for EMEA-specific needs (e.g., VAT, currency, regulatory differences)
Serve as escalation lead for strategic customer issues
Ensure transparent communication regarding releases, roadmap changes, and operational updates
Regional Representation & Market Influence
Support reference development, case studies, and regional marketing initiatives
Represent Revionics in customer advisory boards and regional retail forums
Provide market feedback to inform product strategy and positioning in EMEA
Success Metrics
Performance will be measured on:
Net Revenue Retention (NRR) across EMEA portfolio
Multi-year renewal execution
Expansion revenue within assigned accounts
Growth in product utilization and measurable business impact
Portfolio health and executive relationship strength
What You Will Need to Be Successful
Strong executive presence and ability to influence senior retail leaders across diverse markets
Commercial ownership mindset with demonstrated accountability for revenue retention and growth
Analytical fluency to translate pricing and elasticity data into strategic recommendations
Experience operating across multiple European markets and cultural environments
Ability to manage complexity, ambiguity, and multi-stakeholder programs
Excellent presentation and facilitation skills at executive level
Strategic thinking paired with disciplined execution
Essential Requirements
Bachelor’s degree in Business, Economics, Engineering, or related field (MBA preferred)
Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise SaaS
Direct experience supporting retail pricing, promotions, or merchandising functions
Proven track record owning renewals and expansion targets
Experience managing enterprise relationships across multiple countries
Fluency in English; additional European languages strongly preferred (specially Italian)
Willingness to travel up to 30% across EMEA
We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.
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