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- Tasks: Drive customer success and retention for enterprise retail clients across EMEA.
- Company: Revionics, a leader in AI-driven retail pricing solutions.
- Benefits: Competitive salary, incentive compensation, and comprehensive benefits package.
- Other info: Opportunity to travel across EMEA and engage with senior leaders.
- Why this job: Make a real impact on retail pricing strategies and client success.
- Qualifications: Experience in Customer Success or Consulting with strong executive presence.
The predicted salary is between 80000 - 100000 £ per year.
Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers.
As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Based in the UK, you will serve as an executive partner to senior commercial, pricing, and merchandising leaders, ensuring Revionics delivers measurable financial outcomes.
Key Responsibilities- Executive Partnership & Strategic Alignment
- Build trusted relationships with C-level and senior commercial leaders across EMEA markets
- Align Revionics capabilities with customers’ strategic priorities including margin optimization, inflation management, competitive positioning, and private label growth
- Lead executive-level Strategic Business Reviews that clearly articulate ROI, performance impact, and roadmap alignment
- Develop long-term account strategies focused on multi-year partnership growth
- Adoption & Value Realization
- Drive sustained growth in solution utilization across pricing, promotions, and markdown modules
- Identify adoption gaps across markets and implement structured remediation plans
- Leverage analytics to detect early risk indicators and proactively intervene
- Ensure measurable linkage between Revionics outputs and customer financial KPIs
- Revenue Ownership & Risk Management
- Own renewal strategy and execution across assigned EMEA accounts
- Maintain accurate regional renewal forecasting and risk assessment
- Identify and coordinate expansion opportunities in partnership with Sales and Professional Services
- Actively mitigate churn risk through structured executive engagement
- Cross-Functional Leadership
- Partner with Product, Science, and Operations to advocate for EMEA-specific needs (e.g., VAT, currency, regulatory differences)
- Serve as escalation lead for strategic customer issues
- Ensure transparent communication regarding releases, roadmap changes, and operational updates
- Regional Representation & Market Influence
- Support reference development, case studies, and regional marketing initiatives
- Represent Revionics in customer advisory boards and regional retail forums
- Provide market feedback to inform product strategy and positioning in EMEA
- Net Revenue Retention (NRR) across EMEA portfolio
- Multi-year renewal execution
- Expansion revenue within assigned accounts
- Growth in product utilization and measurable business impact
- Portfolio health and executive relationship strength
- Strong executive presence and ability to influence senior retail leaders across diverse markets
- Commercial ownership mindset with demonstrated accountability for revenue retention and growth
- Analytical fluency to translate pricing and elasticity data into strategic recommendations
- Experience operating across multiple European markets and cultural environments
- Ability to manage complexity, ambiguity, and multi-stakeholder programs
- Excellent presentation and facilitation skills at executive level
- Strategic thinking paired with disciplined execution
- Bachelor’s degree in Business, Economics, Engineering, or related field (MBA preferred)
- Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise SaaS
- Direct experience supporting retail pricing, promotions, or merchandising functions
- Proven track record owning renewals and expansion targets
- Experience managing enterprise relationships across multiple countries
- Fluency in English; additional European languages strongly preferred (especially Italian)
- Willingness to travel up to 30% across EMEA
We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Customer Success Director employer: Revionics, an Aptos Company
Contact Detail:
Revionics, an Aptos Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Research the company inside out. Know their products, values, and recent news. This will help you tailor your conversations and show you're genuinely interested in Revionics.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your strategic thinking and analytical skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Revionics.
We think you need these skills to ace Customer Success Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in customer success, especially in retail pricing and enterprise SaaS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive value for our clients. Be sure to mention any relevant achievements that demonstrate your impact.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your analytical fluency. Share examples of how you've used data to influence decisions or improve outcomes in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Revionics, an Aptos Company
✨Know Your Numbers
As a Customer Success Director, you'll need to demonstrate your analytical fluency. Brush up on key metrics like Net Revenue Retention and how they relate to customer success. Be ready to discuss how you've used data to drive strategic recommendations in previous roles.
✨Build Executive Presence
You’ll be engaging with C-level leaders, so it’s crucial to showcase your executive presence. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you influenced senior stakeholders to align with your vision.
✨Understand the Market Landscape
Familiarise yourself with the retail pricing landscape across EMEA. Research current trends, challenges, and opportunities in the market. This knowledge will help you align Revionics' capabilities with potential clients’ strategic priorities during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex relationships. Prepare examples of how you've successfully navigated challenges in customer success or enterprise relationships, particularly in diverse cultural environments.