At a Glance
- Tasks: Answer calls, greet visitors, and assist with administrative tasks in a vibrant environment.
- Company: Cogir Senior Living, dedicated to enhancing the lives of retirees for over 25 years.
- Benefits: Competitive hourly wage, inclusive workplace, and opportunities for personal growth.
- Other info: Join a supportive team that values ethics, integrity, and creativity.
- Why this job: Make a meaningful impact in the lives of seniors while developing your professional skills.
- Qualifications: Strong communication skills and a knack for multitasking; previous reception experience is a plus.
The predicted salary is between 20 - 20 £ per hour.
Cogir Senior Living manages retirement residences across the country.
We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.
Human Focus - Creativity - Excellence
We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference.
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Key Responsibilities
- To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner;
- To redirect calls as appropriate and take clear, concise messages when required;
- To greet, assist and direct all visitors;
- To pick up and sort internal mail;
- To stamp, deliver and maintain mail machine for external mail;
- To prepare packages and arrange courier pick up;
- To arrange meeting room schedule and bookings;
- To update phone and distribution lists;
- To maintain a clean, safe, fully stocked and well organized reception area;
- To assist with small projects as required by other administrative support (i. e. labels, bulk mailing, etc.);
- To complete other duties as assigned;
- To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity.
Qualifications
- Above average interpersonal, oral and written communication skills;
- Previous experience in reception is considered an asset;
- Must exhibit professional and polished telephone manner;
- Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
- Highly organized and detail focused;
- Expertise in Microsoft Office ( Word, Excel, Power Point, E-Mail)
Cogir is committed to ensuring that all employment practices are inclusive.
As an organization we are committed to providing and arranging accommodation for candidates upon request.
Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.
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Receptionist employer: revera
Cogir Senior Living is an exceptional employer dedicated to enhancing the lives of retirees through meaningful work. With a strong focus on human values, creativity, and excellence, we foster a supportive work culture that prioritises employee growth and inclusivity. Located in a vibrant community, our team enjoys competitive wages, comprehensive training, and the opportunity to make a real difference in the lives of seniors every day.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at revera. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like revera before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to revera:Your cover letter is your chance to shine! Tell us why you want to work at revera specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at revera!
How to prepare for a job interview at revera
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
