At a Glance
- Tasks: Lead and evolve the Customer Success team to drive app growth and revenue.
- Company: Join a remote-first, innovative company transforming in-app subscriptions.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team across 25+ countries with a focus on collaboration.
- Why this job: Make a real impact by helping developers maximise their app revenue.
- Qualifications: Experience in customer success and a strong understanding of app monetisation.
The predicted salary is between 80000 - 100000 £ per year.
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.
We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.
The role involves understanding our customers' apps, their customers, their business models, their growth goals, their RevenueCat setups, and the levers that might help them make more money. This is the CSM motion we are building.
RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world, like Ladder, ChatGPT, and Notion. The post‑sales motion that got us here will not automatically get us through the next stage. We need to get sharper about where CSMs go deep, where we scale through playbooks and education, how CSMs partner with their technical and product counterparts, and how we make sure our best customer learnings become reusable systems.
As Head of Customer Success, you will own that evolution. You will lead and rebuild the CSM function as a high‑context, commercially sharp, app‑growth‑oriented team. Your job is to make CSMs true growth partners to our managed customers: people who can diagnose what matters, drive the right RevenueCat adoption, bring in the right specialist when needed, and make sure there is always a clear next step.
This is not a pure process role. At least at first, you will be close to the work. You will own a number of accounts yourself, but also join your team’s customer calls.
Head of Customer Success in London employer: RevenueCat
RevenueCat is an exceptional employer for those seeking to make a significant impact in the app economy. With a fully remote and flexible work environment, employees enjoy a strong work-life balance, competitive equity options, and generous time off to recharge. The collaborative culture fosters growth and innovation, allowing team members to shape the company's narrative and voice while working alongside passionate colleagues from diverse backgrounds across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RevenueCat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RevenueCat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Success in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RevenueCat:Your cover letter is your chance to shine! Tell us why you want to work at RevenueCat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RevenueCat!
How to prepare for a job interview at RevenueCat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
