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- Tasks: Manage reservations and ensure exceptional guest experiences at a luxury hotel.
- Company: The BoTree, Conde Nast Best New Hotel 2025, located in Marylebone and Mayfair.
- Benefits: 28 days holiday, gym access, birthday off, and employee discounts.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.
We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team. Our Reservations and Groups Agent key responsibilities include:
- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro-forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third-party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation-related analysis.
What we’re looking for in our Reservations and Groups Agent:
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, Monday to Friday with Saturday on a rotation basis.
Our benefits include:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Stream financial wellbeing program.
- Access to gym and health club at our sister hotel Lincoln Plaza.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!
Reservations and Groups Agent in London employer: Revenue
Contact Detail:
Revenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Groups Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hospitality sector. A personal introduction can make all the difference when you're aiming for that Reservations and Groups Agent role.
✨Tip Number 2
Prepare for interviews by researching The BoTree and its values. Understand their commitment to Truth, Love, and Compassion, and think about how you can embody these in your responses. Show them you’re not just another candidate, but someone who truly aligns with their ethos.
✨Tip Number 3
Practice your communication skills! As a Reservations and Groups Agent, you'll need to handle enquiries professionally and personally. Role-play with a friend or family member to get comfortable with responding to different types of guest queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The BoTree team. Let’s get you that dream job!
We think you need these skills to ace Reservations and Groups Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to guest satisfaction and how you embody our values of Truth, Love, and Compassion.
Be Detail-Oriented: As a Reservations and Groups Agent, attention to detail is key. Make sure your application is free from typos and errors. Double-check your information and ensure it aligns with the role's requirements, showcasing your ability to maintain accuracy.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Highlight your experience in reservations roles within luxury hotels and any knowledge of reservation systems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The BoTree.
How to prepare for a job interview at Revenue
✨Know Your Stuff
Before the interview, make sure you’re familiar with The BoTree and its values of Truth, Love, and Compassion. Research their services, especially the LAVO restaurant and wellness centre, so you can speak confidently about how your experience aligns with their luxury hospitality standards.
✨Showcase Your Experience
Be ready to discuss your previous roles in reservations at luxury hotels. Highlight specific examples where you handled enquiries, maintained accurate records, or liaised with different teams. This will demonstrate your ability to meet the key responsibilities outlined in the job description.
✨Emphasise Attention to Detail
Since accuracy is crucial for this role, prepare to give examples of how you’ve ensured precision in your past work. Whether it’s managing booking confirmations or monitoring payment schedules, showing that you take pride in detail will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics or how they foster a culture of excellence. This not only shows your interest in the role but also gives you a chance to assess if The BoTree is the right fit for you.