Groups & Events Manager in London

Turn Group and Event bookings into unforgettable stays. At Hotel Indigo K West Shepherd’s Bush, we don’t just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups and Events Manager, you’ll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out. If you’re organised and love working in a dynamic hospitality setting, this could be your next step.

Hotel Indigo reflects the character of its local surroundings, and here in Shepherd’s Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.

Annual salary: £36,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6,000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to Health Care cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood:

• Lead group and event bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards.
• Proactively manage groups and events to optimise revenue and guest experience, balancing inventory, monitoring cut-off dates, tracking pick-up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team.
• Serve as the primary point of contact for group and event clients, building strong relationships while collaborating closely with both internal and external stakeholders—including Front of House, Food & Drink teams, Cluster Sales, clients, and guests—to deliver seamless, personalised, and experience-driven events.
• Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency.
• Work as a team player, contributing to weekly Operations and Groups meetings, preparing detailed Groups and Events summaries, and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.

What’s Your Story?

You're organised, commercially aware, and thrive in a fast-paced team environment. You’ll shine in this Groups and Events Manager role if you have:

• Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
• Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
• Excellent communication and interpersonal skills, with a natural ability to build relationships and create meaningful connections with guests and colleagues alike.
• Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
• Highly organised with exceptional attention to detail, ensuring accuracy and consistency across all aspects of work.
• Thrives in a fast-paced, dynamic environment, balancing multiple priorities with a calm, proactive, and solution-oriented mindset.
• Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements.

All applicants must have existing rights to work in the UK status.