At a Glance
- Tasks: Coordinate unforgettable events and group bookings from start to finish.
- Company: Join Hotel Indigo K West Shepherd’s Bush, where creativity meets hospitality.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Other info: Dynamic team environment with great career growth potential.
- Why this job: Be the driving force behind memorable guest experiences in a vibrant setting.
- Qualifications: Experience in event coordination and excellent communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Turn Event and Group bookings into unforgettable stays. At Hotel Indigo K West Shepherd’s Bush, we don’t just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Events and Groups Executive, you’ll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out. If you're organised and love working in a dynamic hospitality setting, this could be your next step.
What’s Our Story? Hotel Indigo reflects the character of its local surroundings, and here in Shepherd’s Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.
Here’s what you can look forward to as our Events and Groups Executive:
- Annual salary: £29,000
- Pension: with company contributions
- Discounts: 50% discount in all our restaurants and Spa treatments across our properties
- Rates: Team member and Friends & Family rates across our properties
- IHG Employee rate: across 6000 hotels globally
- Complimentary stay: after passing probation
- Benefits: Extensive discounts on our benefits platform
- Medical insurance: Private medical insurance access
- Loan: Interest‑free season ticket loan
- Support: Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- Development: World‑class development programmes, apprenticeships, and growth opportunities
- Scheme: Bike to work scheme
- Incentive: Recommend a Friend incentive
- Meals: Free meals on duty
- Social: Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighborhood:
- Coordinate event and group bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards.
- Proactively manage events and groups to optimise revenue and guest experience, balancing inventory, monitoring cut‑off dates, tracking pick‑up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team.
- Serve as the primary point of contact for event and group clients, building strong relationships while collaborating closely with both internal and external stakeholders—including Front of House, Food & Drink teams, Cluster Sales, clients, and guests to deliver seamless, personalised, and experience‑driven events.
- Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency.
- Work as a team player, contributing to weekly Events and Groups meetings, preparing detailed Event and Group Summary Sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.
What’s Your Story? You're organised, commercially aware, and thrive in a fast‑paced team environment. You’ll shine in this Events and Groups Executive role if you have:
- Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
- Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
- Excellent communication and interpersonal skills, with a natural ability to build relationships and create meaningful connections with guests and colleagues alike.
- Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
- Highly organised with exceptional attention to detail, ensuring accuracy and consistency across all aspects of work.
- Thrives in a fast‑paced, dynamic environment, balancing multiple priorities with a calm, proactive, and solution‑oriented mindset.
- Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends.
Events & Groups Executive in London employer: Revenue
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on creating a vibrant work culture that reflects the unique character of our neighbourhood. As an Events & Groups Executive, you'll enjoy competitive benefits including a generous salary, extensive discounts, and access to world-class development programmes, all while being part of a dynamic team dedicated to delivering exceptional guest experiences. Join us in a role where your organisational skills and passion for hospitality will thrive, and where every day brings new opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Groups Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Hotel Indigo. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Get social! Follow Hotel Indigo on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any events or job openings they might share.
✨Tip Number 3
Prepare for the interview by researching the hotel’s unique offerings and local culture. Show us how you can bring that neighbourhood vibe to life in your role as Events and Groups Executive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Hotel Indigo.
We think you need these skills to ace Events & Groups Executive in London
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your knack for organisation. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the role of Events & Groups Executive.
Personalise Your Approach:Make sure to tailor your application to us! Mention specific experiences that relate to our hotel’s vibe and how you can bring that neighbourhood flair to life through your work.
Communicate Clearly:Your written communication should be spot on. Use clear and concise language to convey your ideas and experiences. Remember, we value strong interpersonal skills, so let that shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at Hotel Indigo K West Shepherd’s Bush.
How to prepare for a job interview at Revenue
✨Know Your Stuff
Familiarise yourself with Hotel Indigo's brand and values. Understand their approach to hospitality and how they connect with the local community. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed events or group bookings in the past. Highlight your attention to detail and ability to juggle multiple tasks, as these are crucial for the Events and Groups Executive role.
✨Build Rapport
Practice your communication skills by engaging in mock interviews or conversations. Being personable and able to build relationships is key in this role, so show your enthusiasm for connecting with clients and colleagues alike.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to overcome challenges in event planning or guest services. Be prepared to discuss how you approached these situations and what solutions you implemented, showcasing your proactive mindset.
