At a Glance
- Tasks: Create unforgettable group stays by coordinating events from start to finish.
- Company: Join Hotel Indigo K West, a vibrant hotel that celebrates local culture.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Be the driving force behind memorable guest experiences in a dynamic hospitality setting.
- Qualifications: Experience in event coordination and excellent communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Turn Event and Group bookings into unforgettable stays. At Hotel Indigo K West Shepherd’s Bush, we don’t just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Events and Groups Executive, you’ll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out.
What’s Our Story? Hotel Indigo reflects the character of its local surroundings, and here in Shepherd’s Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.
Here’s what you can look forward to as our Events and Groups Executive:
- Annual salary: £29,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Private medical insurance access
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes, apprenticeships, and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighborhood
Coordinate event and group bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards. Proactively manage events and groups to optimise revenue and guest experience, balancing inventory, monitoring cut‑off dates, tracking pick‑up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team. Serve as the primary point of contact for event and group clients, building strong relationships while collaborating closely with both internal and external stakeholders—including Front of House, Food & Drink teams, Cluster Sales, clients, and guests to deliver seamless, personalised, and experience‑driven events. Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency. Work as a team player, contributing to weekly Events and Groups meetings, preparing detailed Event and Group Summary Sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.
What’s Your Story? You're organised, commercially aware, and thrive in a fast‑paced team environment. You’ll shine in this Events and Groups Executive role if you have:
- Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
- Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
- Excellent communication and interpersonal skills, with a natural ability to build relationships and create meaningful connections with guests and colleagues alike.
- Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
- Highly organised with exceptional attention to detail, ensuring accuracy and consistency across all aspects of work.
- Thrives in a fast‑paced, dynamic environment, balancing multiple priorities with a calm, proactive, and solution‑oriented mindset.
- Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements.
If you’re ready to help us deliver exceptional group stays with creativity and care, we’d love to hear your story. Join us as our Events and Groups Executive at Hotel Indigo K West Shepherd’s Bush, and help make every stay part of something bigger. All applicants must have existing rights to work in the UK.
Events & Groups Executive employer: Revenue
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on being an exceptional employer that values creativity, attention to detail, and a strong connection to our local community. Our vibrant work culture fosters collaboration and personal growth, offering extensive development programmes, competitive benefits, and unique perks such as discounted stays and meals. Join us in delivering unforgettable experiences while enjoying a supportive environment that celebrates your contributions and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Groups Executive
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events and guest experiences shine through. Be genuine and share your ideas on how you can contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Hotel Indigo family.
We think you need these skills to ace Events & Groups Executive
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you can juggle multiple tasks and keep everything running smoothly, just like you would in the role of Events and Groups Executive.
Tailor Your Experience:When writing your application, tailor it to reflect your previous experience in events or hospitality. We love seeing how your background aligns with our mission to create unforgettable stays for our guests.
Be Personable:Don’t shy away from showcasing your communication skills! We’re all about building strong relationships, so let your personality shine through in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Revenue
✨Know Your Stuff
Familiarise yourself with Hotel Indigo's brand and values. Understand their approach to hospitality and how they connect with the local community. This will help you demonstrate your passion for creating memorable guest experiences during the interview.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed events or group bookings in the past. Highlight your attention to detail and ability to juggle multiple tasks, as these are crucial for the Events and Groups Executive role.
✨Build Rapport
Practice your communication skills by engaging in mock interviews with friends or family. Focus on building a connection with the interviewer, as strong interpersonal skills are key to this position. Remember, it's all about creating meaningful relationships!
✨Be Ready to Adapt
Think of scenarios where you've had to be flexible and adapt to changing circumstances. The hospitality industry is dynamic, so showcasing your proactive mindset and problem-solving abilities will set you apart from other candidates.
