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- Tasks: Translate customer needs into clear documentation for software and firmware teams.
- Company: Join Reveal, a leader in body-worn video solutions committed to safety and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing product quality and customer experience.
- Qualifications: 3-5 years as a Business Analyst in a tech environment with strong communication skills.
- Other info: Collaborative culture with a focus on continuous learning and development.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Department: Product
Location: Hybrid (split between Kingston Upon Thames office and home-working)
Country: UK
Level: Individual Contributor
Reports to: VP Product
Contract Type: Permanent / Full-time
Contracted Hours/Days: 37.5 hours / 5 days per week
About Us
At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they are a testament to our commitment to safety, innovation and change. Rooted in the UK, we have become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum.
Purpose of the Role
The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality.
Key Responsibilities
- Requirements & User Stories (Software & Firmware)
- Ensure backlog items are well-defined, prioritisation-ready, aligned to product goals and meet agreed definitions of readiness before entering development.
- Break down high-level product initiatives into epics, user stories, and clearly scoped deliverables.
- Lead the creation of detailed user stories and acceptance criteria for software and camera firmware development.
- Translate hardware PRDs and system constraints into supporting software and firmware requirements.
- Define functional and non-functional requirements, including edge cases and error handling.
- Work closely with Software Development and QA teams to clarify requirements and resolve questions.
- Support test planning by ensuring acceptance criteria are clear, complete, and testable.
- Assist with defect triage by documenting expected behaviour and reproduction steps.
- Document existing (“as-is”) and future (“to-be”) product behaviour.
- Produce workflow diagrams, state flows, and interface descriptions to support development and testing.
- Act as a central point of reference for product behaviour and feature definitions.
- Help draft release notes ensuring they accurately reflect delivered functionality and known limitations.
- Maintain clear records of behavioural changes across product versions.
- Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements.
- Work with Service Delivery to triage support issues and log defects requiring development.
- Work under the direction of the VP Product, supporting product strategy and delivery.
- Collaborate closely with Software Development and Testing teams.
- Interface with Sales Engineering to understand customer usage patterns and feedback.
- Support cross-functional alignment by ensuring shared understanding of product behaviour.
- Comply with all company Health & Safety policies and procedures.
- Support product safety activities through accurate documentation and requirement definition where applicable.
- We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role.
Qualifications, Skills and Experience
Essential
- 3–5 years’ experience as a Business Analyst or Product/Technical BA within a SaaS or technology-led environment
- Demonstrable experience writing high-quality user stories and acceptance criteria for software delivery teams
- Proven ability to translate high-level product strategy into detailed, structured requirements
- Experience working in Agile/Scrum environments with cross-functional engineering and QA teams
- Experience documenting both functional and non-functional requirements
- Strong ability to break down complex problems into clear, structured deliverables
- Comfortable working across Product, Engineering, QA, Sales Engineering and Service Delivery
- Able to manage upwards effectively by providing clarity, progress updates and structured recommendations
- Works effectively with developers and testers to ensure shared understanding
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Demonstrates a growth mindset, with adaptability, curiosity and a commitment to continuous improvement.
- Strong emotional intelligence, including self-awareness, empathy and sound judgement.
Desirable
- Bachelor’s degree in Business, Computer Science, Information Systems or related discipline
- Experience working with hardware-software integrated products
- Familiarity with compliance-driven or regulated environments
- Experience using tools such as Azure DevOps
- Exposure to firmware or embedded systems environments
Key Metrics for Success
- Requirements Quality & Readiness
- % of backlog items meeting agreed Definition of Ready before entering development
- Reduction in requirement-related rework or clarification during sprint execution
- Low incidence of requirement-related defects post-release
- Stories delivered within sprint without requirement-driven blockers
- Acceptance criteria consistently testable and aligned with QA outcomes
- Clear documentation available ahead of development start
- Positive feedback from Engineering and QA on clarity and completeness of requirements
- Reduced ambiguity and fewer clarification cycles during development
- Strong working relationships across Product, Engineering and Service Delivery
- Structured incorporation of customer feedback into documented requirements
- Improved traceability between customer need, requirement and delivered feature
- Accurate release notes reflecting delivered functionality
- Ongoing refinement of documentation standards and templates
- Contribution to improved Product processes and backlog hygiene
- Maintenance of clear records of behavioural changes across product versions
Product Business Analyst in Kingston upon Thames employer: Reveal Media
Contact Detail:
Reveal Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Business Analyst in Kingston upon Thames
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local events related to product management and business analysis. It's a great way to meet people in the field and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your role as a Product Business Analyst can contribute to their goals. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've successfully translated customer needs into actionable requirements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Reveal!
We think you need these skills to ace Product Business Analyst in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Business Analyst role. Highlight your experience with user stories and Agile environments, as these are key to what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you’ve successfully translated product strategies into clear requirements. We love seeing real-world applications!
Be Clear and Concise: When writing your application, clarity is crucial. Make sure your points are easy to understand and directly related to the job description. We appreciate straightforward communication, just like in our product documentation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Reveal!
How to prepare for a job interview at Reveal Media
✨Know Your Product Inside Out
Before the interview, make sure you understand Reveal's body-worn video solutions and how they impact safety and innovation. Familiarise yourself with the product's features, benefits, and any recent developments in the industry. This will help you demonstrate your passion and knowledge during the conversation.
✨Master User Stories and Requirements
Since the role focuses on translating customer needs into clear documentation, be prepared to discuss your experience with writing user stories and acceptance criteria. Bring examples of how you've broken down complex requirements in previous roles, and be ready to explain your thought process.
✨Showcase Your Collaboration Skills
The position requires working closely with various teams, so highlight your experience in cross-functional collaboration. Share specific instances where you've successfully communicated with software development, QA, or sales engineering teams to ensure everyone is aligned on product behaviour and requirements.
✨Emphasise Continuous Improvement
Reveal values a growth mindset, so be prepared to discuss how you've contributed to process improvements in your past roles. Talk about any feedback mechanisms you've implemented or how you've refined documentation standards to enhance clarity and effectiveness in your work.