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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they get top-notch service and support.
- Company: Join a dynamic FinTech company revolutionising the logistics sector.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Make a real difference by building strong client relationships and enhancing their experience.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company's products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company's revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Account Manager in Stoke-on-Trent employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Show off your expertise! Prepare to discuss how you can enhance client satisfaction and loyalty during interviews. Bring examples of how you've successfully managed accounts in the past, and be ready to demonstrate your knowledge of CRM software.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for account management roles. This will help you articulate your experience and skills confidently when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for FinTech: When writing your application, let your enthusiasm for the FinTech industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about working in this dynamic sector and how it relates to logistics.
Highlight Your Client Management Skills: Make sure to emphasise your experience in account management and client services. We’re looking for someone who can build strong relationships, so share specific examples of how you've successfully managed client portfolios and resolved issues in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team and contribute to our clients’ success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you addressed client needs or resolved issues. This will highlight your ability to cultivate strong connections, which is crucial for an Account Manager.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle client inquiries or resolve issues. Practise these situations beforehand so you can showcase your proactive, solution-oriented mindset. This will demonstrate your readiness to tackle real-world challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client management and their expectations for the Account Manager role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
