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- Tasks: Manage client relationships and ensure exceptional service in a fast-paced FinTech environment.
- Company: Dynamic and rapidly growing FinTech company in the logistics sector.
- Benefits: Competitive salary, car allowance, commission, and hybrid working model.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Opportunity for growth in a supportive and innovative team.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are currently recruiting for an Account Manager position on behalf of a dynamic and fast-growing FinTech company operating within the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company’s products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company’s revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus commission
Location: hybrid (home vs ad hoc travel across sites in South West England)
Manager, Account Executive in Southampton employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Executive in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company thoroughly and understand their products and services. Be ready to discuss how your experience aligns with their needs, especially in account management and client services.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in account management. If you’ve got examples of successful client relationships or upselling strategies, flaunt them!
✨Tip Number 4
Apply through our website! We make it easy for you to connect with us directly. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on the chance to land that Account Manager role!
We think you need these skills to ace Manager, Account Executive in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and client services, especially in logistics or technology. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of our products and services, and how you can enhance client satisfaction. Let us know why you’re the perfect fit for this dynamic FinTech company.
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to cultivate strong relationships with clients. Share examples of how you've successfully managed client portfolios and resolved issues. We love seeing proactive, solution-oriented mindsets!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rev & Regs
✨Know the Company Inside Out
Before your interview, make sure you research the FinTech company thoroughly. Understand their products, services, and the logistics sector they operate in. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Client Scenarios
Since the role involves managing client relationships, think of specific examples from your past experience where you've successfully handled client inquiries or resolved issues. Be ready to discuss how you built those relationships and what strategies you used to ensure client satisfaction.
✨Showcase Your Training Skills
As the position requires providing training and support to clients, prepare to demonstrate your ability to educate others. You might even want to create a mini-presentation on one of the company's products to showcase your communication skills and expertise during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their approach to client onboarding or how they measure client satisfaction. This shows that you're proactive and genuinely interested in contributing to their success.
