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- Tasks: Manage client relationships and ensure exceptional service in a dynamic FinTech environment.
- Company: Exciting FinTech company revolutionising the logistics sector.
- Benefits: Competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth and development in a fast-paced industry.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company's products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company's revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Account Manager in Norwich employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Show off your expertise! Prepare a mini-presentation or a portfolio showcasing your past successes in account management. When you get the chance to chat with potential employers, use this to demonstrate how you can bring value to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a sneak peek at what it’s like to work with us!
We think you need these skills to ace Account Manager in Norwich
Some tips for your application 🫡
Show Your Passion for FinTech: When you're writing your application, let your enthusiasm for the FinTech industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about working in this dynamic sector and how it relates to logistics.
Highlight Your Client Management Skills: Make sure to emphasise your experience in account management or client services. We’re looking for someone who can build strong relationships, so share specific examples of how you've successfully managed client portfolios and resolved issues in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team and contribute to our clients’ success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your proactive approach and how you ensure client satisfaction.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle a client query or conduct a product demonstration. Practise these scenarios beforehand so you can showcase your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges they face in client management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
