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- Tasks: Manage client relationships and ensure exceptional service in a dynamic FinTech environment.
- Company: Exciting FinTech company revolutionising the logistics sector.
- Benefits: Competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth and development in a fast-paced industry.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company's products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company's revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Account Manager in Hull employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products and services, and think about how you can add value as an Account Manager. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your ability to build relationships and resolve issues. Role-play with a friend or in front of the mirror. We believe in you, and this will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Hull
Some tips for your application 🫡
Show Your Passion for FinTech: When writing your application, let your enthusiasm for the FinTech industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about working in this dynamic sector and how it relates to logistics.
Highlight Your Client Management Skills: Make sure to emphasise your experience in account management and client services. We’re looking for someone who can build strong relationships, so share specific examples of how you've successfully managed client portfolios and resolved issues in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This will help us quickly see why you’d be a great fit for the Account Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or enhanced client satisfaction. This will show that you can cultivate strong connections, which is key for an Account Manager.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to demonstrate how you'd handle client inquiries or escalations. Practise these situations beforehand so you can showcase your proactive and solution-oriented mindset effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client management and their expectations for the Account Manager role. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.
