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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they get the best experience with our products.
- Company: Join a fast-growing FinTech company in the exciting logistics sector.
- Benefits: Enjoy a competitive salary, car allowance, commission, and hybrid working.
- Why this job: Make a real impact by building strong client relationships and enhancing their satisfaction.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are currently recruiting for an Account Manager position on behalf of a dynamic and fast-growing FinTech company operating within the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company’s products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company’s revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus commission
Location: hybrid (home vs ad hoc travel across sites in South West England)
Locations
Manager-Account Manager in Hampshire, Portsmouth employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars to meet potential employers and showcase your expertise as an Account Manager.
✨Tip Number 2
Prepare for interviews by practising common questions related to account management. Think about how you can demonstrate your ability to build strong client relationships and handle escalations effectively.
✨Tip Number 3
Showcase your knowledge of CRM software during interviews. Be ready to discuss how you've used these tools to manage client portfolios and enhance customer satisfaction in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager-Account Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and client services, especially in logistics or technology. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive mindset. Tell us why you’re excited about this FinTech opportunity and how you can contribute to our team.
Showcase Your Communication Skills: As an Account Manager, communication is key! In your application, demonstrate your ability to convey complex information clearly. Whether it’s through your CV or cover letter, let us see your knack for effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Rev & Regs
✨Know the Company Inside Out
Before your interview, make sure you research the FinTech company thoroughly. Understand their products, services, and the logistics sector they operate in. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Client Scenarios
As an Account Manager, you'll be dealing with clients regularly. Prepare for situational questions that may ask how you would handle specific client issues or escalations. Think of examples from your past experience where you successfully resolved client concerns or built strong relationships.
✨Showcase Your Training Skills
Since part of the role involves providing training and onboarding new clients, be ready to discuss your experience in this area. You might even want to prepare a mini-presentation or demonstration to showcase your ability to educate clients effectively.
✨Highlight Your Proactive Mindset
The job requires a proactive, solution-oriented approach. Be prepared to share examples of how you've identified opportunities to upsell or cross-sell in previous roles. This will demonstrate your ability to contribute to the company's revenue growth and your understanding of client needs.
