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- Tasks: Manage client relationships and ensure exceptional service in a fast-paced FinTech environment.
- Company: Dynamic and rapidly growing FinTech company in the logistics sector.
- Benefits: Competitive salary, car allowance, commission, and hybrid working model.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity to grow your career while working with innovative technologies.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are currently recruiting for an Account Manager position on behalf of a dynamic and fast-growing FinTech company operating within the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company’s products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company’s revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus commission
Location: hybrid (home vs ad hoc travel across sites in South West England)
Locations
Manager, Account Executive in Hampshire, Portsmouth employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Executive in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Prepare for those interviews by knowing the company inside out. Research their products and services, and think about how you can enhance client satisfaction. Show them you’re not just another candidate; you’re the one they need to elevate their client experience!
✨Tip Number 3
Practice your pitch! Whether it’s a virtual demo or a face-to-face meeting, being able to clearly communicate your understanding of their needs and how you can solve their problems is key. We want to see you shine as the expert they’re looking for!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re proactive and genuinely interested in the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Manager, Account Executive in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and client services, especially in logistics or tech. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive approach. Tell us why you’re excited about this FinTech opportunity and how you can contribute to our team.
Showcase Your Expertise: In your application, don’t forget to mention any experience you have with CRM software and managing multiple accounts. We love candidates who can demonstrate their knowledge of our products and services, so make that clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Rev & Regs
✨Know the Company Inside Out
Before your interview, make sure you research the FinTech company thoroughly. Understand their products, services, and the logistics sector they operate in. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Client Scenarios
Since the role involves managing client relationships, think of specific examples from your past experience where you've successfully handled client inquiries or resolved issues. Be ready to discuss how you built those relationships and what strategies you used to ensure client satisfaction.
✨Showcase Your Training Skills
As the position requires providing training and support to clients, prepare to discuss any relevant experience you have in this area. Consider bringing along a sample training material or presentation to demonstrate your ability to educate and engage clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the company's approach to client onboarding or how they measure client satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
