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- Tasks: Manage client relationships and provide exceptional support in a dynamic FinTech environment.
- Company: Exciting FinTech company revolutionising the logistics sector.
- Benefits: Competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth and development in a fast-paced industry.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company’s products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company’s revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Locations
Account Manager in Hampshire, Portsmouth employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Show off your expertise! Prepare a mini-presentation or a portfolio showcasing your past successes in account management. When you get the chance to chat with potential employers, share how you've helped clients thrive – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions for Account Managers and be ready to discuss how you’ve handled client relationships and resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Account Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and client services, especially in logistics or tech. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive approach. Let us know why you’re excited about working with us in the FinTech space.
Showcase Your Skills: Don’t forget to mention your knowledge of CRM software and your ability to manage multiple accounts. We love candidates who can demonstrate their negotiation skills and solution-oriented mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your proactive approach and any specific instances where you resolved issues or enhanced client satisfaction.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle a client query or conduct a product demonstration. Practise these scenarios beforehand so you can showcase your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, client onboarding processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
