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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they get the best experience with our products.
- Company: Join a dynamic FinTech company shaking up the logistics sector.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Make a real impact by building strong client relationships and enhancing their satisfaction.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth in a fast-paced environment with a focus on innovation.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company’s products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company’s revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Account Manager in Bournemouth employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their products and services. We want you to be able to discuss how your experience aligns with their needs, so practice answering common questions and have some insightful queries ready for them too.
✨Tip Number 3
Showcase your skills! If you’ve got experience in account management or client services, make sure to highlight specific achievements. We’re talking about numbers, successful projects, or any upselling you’ve done. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and client services, especially in logistics or tech. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive approach. Tell us why you’re excited about this FinTech opportunity and how you can contribute to our team.
Showcase Your Expertise: As an Account Manager, being an expert on products and services is key. In your application, mention any relevant experience you have with CRM software or client management tools. We love seeing candidates who are ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you resolved issues or enhanced client satisfaction. This will highlight your ability to cultivate long-term partnerships, which is crucial for an Account Manager.
✨Be Ready for Role-Play
Expect to engage in role-play scenarios where you might need to handle a client query or conduct a product demonstration. Practising these scenarios beforehand can help you feel more comfortable and showcase your communication skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client management and their expectations for the Account Manager role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
