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- Tasks: Manage client relationships and ensure exceptional service in a dynamic FinTech environment.
- Company: Exciting FinTech company revolutionising the logistics sector.
- Benefits: Competitive salary, car allowance, bonuses, and remote work flexibility.
- Why this job: Be the go-to expert for clients and make a real impact on their success.
- Qualifications: Experience in account management or client services, preferably in logistics or tech.
- Other info: Opportunity for growth and development in a fast-paced industry.
The predicted salary is between 34000 - 51000 £ per year.
Rev & Regs are recruiting for an Account Manager position for a dynamic and exciting FinTech company working across the logistics sector. The Account Manager is one of the primary contacts for clients and product users and is an expert on the company's products and services. The Account Manager is responsible for assisting onboarding of new clients, providing training and delivering sessions to support customer education, whilst providing an exceptional client experience.
Responsibilities:
- Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns.
- Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction.
- Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty.
- Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products.
- Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns.
- Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards.
- Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients.
- Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings.
- Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership.
- Provide client training on new software, products, and services and create training materials to support customer education.
- Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company's revenue growth.
Experience required:
- Experience in account management, client services or similar, in logistics or technology.
- Knowledge of CRM software and other client management software.
- Ability to manage multiple accounts whilst maintaining quality standards and client goals are met.
- Strong ability to build and maintain positive relationships.
- Proactive, solution-orientated mindset.
- Negotiation skills.
Salary: £42,500 basic salary plus £5,000 car allowance plus bonus
Location: Remote (ad hoc travel across sites in South West England)
Account Manager in Bolton employer: Rev & Regs
Contact Detail:
Rev & Regs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the FinTech and logistics sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of their products and services. This will demonstrate that you’re not just another candidate but someone who truly understands their business.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on common questions for Account Managers and prepare to discuss how you’ve handled client relationships and resolved issues in the past. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Account Manager role. Plus, applying directly shows your enthusiasm and commitment. Don’t miss out on the chance to join a dynamic team!
We think you need these skills to ace Account Manager in Bolton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Account Manager role. Highlight your experience in account management and client services, especially in logistics or technology. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you would with clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rev & Regs
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their offerings, especially those relevant to the logistics sector. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or enhanced client satisfaction. This will show that you can cultivate strong connections, which is key for an Account Manager.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle a client query or conduct a product demonstration. Practising these scenarios beforehand can help you feel more comfortable and showcase your problem-solving and communication skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client management and their expectations for the Account Manager role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
