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For Companies At a Glance
- Tasks: Handle inbound and outbound sales calls, assisting customers with their insurance needs.
- Company: Join a dynamic insurance company in Cheltenham with a focus on customer service excellence.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Be part of a thriving team, helping customers while developing your sales skills.
- Qualifications: Previous experience in sales or telemarketing is preferred; strong communication skills are essential.
- Other info: Work with a diverse customer base and contribute to a well-established company.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Rev & Regs are currently recruiting for an Customer Service Sales Advisor role for a Insurance company based in Cheltenham.
The successful candidate will be responsible for handling inbound sales and service calls and outbound calling of new potential customers who have been quoted through our websites or following up on existing customers to discuss their renewal details.
Responsibilities:
- Deliver new business sales from online and telephone-based enquiries.
- Work as part of a team to service our existing book of 50,000 customers.
- Renew existing customer policies through an established workflow process.
- Manage email communication with both new and existing policy holders.
Experience required:
- You’ll have some previous experience working within a sales, telesales or telemarketing environment – either face to face or via telephone
- Experience of working to sales or retention targets would be ideal.
- Strong sales, objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers.
- You’ll be a confident communicator and have a great customer focused approach.
- Experience in insurance or financial services preferred but not essential.
Customer Service Advisor Insurance employer: REV & REGS LIMITED
Contact Detail:
REV & REGS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Insurance
✨Tip Number 1
Familiarise yourself with the insurance industry and its terminology. Understanding key concepts will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your sales pitch! Since this role involves handling inbound and outbound calls, being able to confidently present products and handle objections will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to maintain a customer-focused approach.
✨Tip Number 4
Network with professionals in the insurance sector. Engaging with others in the field can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Service Advisor Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, telesales, or telemarketing. Emphasise any achievements related to meeting sales targets and your ability to handle objections.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your passion for the insurance industry. Mention specific examples of how you've successfully managed customer relationships or closed sales.
Highlight Communication Skills: In your application, stress your strong communication abilities. Provide examples of how you've effectively communicated with customers, whether through phone calls or emails, to resolve issues or sell products.
Showcase Teamwork Experience: Since the role involves working as part of a team, include examples of your teamwork experience. Describe situations where you collaborated with colleagues to achieve common goals, especially in a sales environment.
How to prepare for a job interview at REV & REGS LIMITED
✨Know Your Product
Familiarise yourself with the insurance products offered by the company. Understanding the features and benefits will help you answer questions confidently and demonstrate your sales skills.
✨Practice Objection Handling
Prepare for common objections you might face during the interview. Think of ways to turn these objections into opportunities to showcase your negotiation skills and customer-focused approach.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales or telesales experience. Highlight specific examples where you met or exceeded targets, as this will show your potential employer that you can deliver results.
✨Demonstrate Team Spirit
Since you'll be working as part of a team, emphasise your ability to collaborate effectively. Share examples of how you've worked well with others in past roles to achieve common goals.
