At a Glance
- Tasks: Help customers resolve complaints through calls, webchat, and emails.
- Company: Join ROI, a leader in automotive customer service.
- Benefits: Competitive salary, wellness budget, hybrid working, and generous leave.
- Other info: Enjoy team events, training opportunities, and a supportive work culture.
- Why this job: Make a real difference by providing top-notch customer support.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 24500 - 26000 £ per year.
Location: Milton Keynes
Salary: £24,500 - £26,000 + Bonus
Hours: 8:30am - 7pm Monday to Friday and 9:00am - 1pm on Saturdays (shift based)
We work with 70% of the big names in the automotive industry, helping them boost their sales, create unforgettable customer service moments, connect buyers and makers through marketing, and revolutionise businesses using the latest tech. We’re the problem solvers, the innovators, and the people who lend a friendly ear to our customers.
We’re searching for some seriously amazing individuals who have a knack for helping others, through a friendly phone call, webchat, or a well-crafted email. Your job? Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star ROI experience. If you’ve got a knack for connecting with people, an eagle eye for detail, and a passion for resolving things on the first try, we want you on our team.
In return for providing fantastic service to our customers, we offer a whole package of perks, including:
- A salary review once you’ve successfully passed your probation period
- A cool £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family.
- Hybrid working following training: We know that flexibility is key, so we offer a hybrid working model. This means you’ll have the freedom to balance your work between the office and home, giving you the best of both worlds.
- No more working until late or giving up every weekend - we’re open from 8:30am-7pm Monday to Friday and 1pm on Saturdays and if you’re scheduled to work a Saturday (usually one in four), we’ll give you half a day off in the week.
- Team social events: We’re all about building a strong sense of community here at ROI. That’s why we regularly host team social events, from fun outings to virtual gatherings.
- Free parking
- Access to education bursaries, so you can learn something new, whether it’s brewing, beekeeping, or bookkeeping – it’s your call
- A day off and a voucher to pamper yourself on your birthday.
- A company pension plan.
- A healthcare plan to keep you feeling your best.
- A generous annual leave allowance, which grows the longer you stick around.
- Special deals on buying a car through our schemes.
We’re in search of the best Customer Complaints Advisors to support one of our long-time automotive partners, Kia. You’ll be joining a winning team known for delivering top-quality service. This job is fast-paced, with our team handling lots of calls, emails, and messages every day – all while working under tight deadlines. So, sharp attention to detail and excellent organisational skills are a must.
You’ll also need some resilience. People usually call Customer Service when they need help, so be ready to handle those tricky calls with a can-do attitude, professionalism, and a smile. Don’t worry; we’ll support you with all the training you need. And if you’re the curious type, always asking "why?" and eager to learn, this could be your dream job.
This role would suit someone who is calm and able to navigate difficult customer conversations, empathetic yet confident and who enjoys working collaboratively in a high-performing team.
What we’re after:
- The superpower to see things from the customer’s perspective.
- Stellar communication skills – you’ll chat with people from all walks of life, tailoring your approach to the situation.
- A positive attitude, even on those tough days.
- Lightning-fast work with impeccable accuracy.
- A knack for problem-solving, especially when the puzzles get tough.
- Great negotiation skills, balancing customer needs with what’s best for the business.
- A team player who’s all about sharing knowledge and lending a hand when things get tricky.
Sound like you? Well, why wait? Go ahead and hit that "Apply" button to find out more.
Customer Complaints Advisor in Milton Keynes employer: Return on Investment
At ROI, we pride ourselves on being an exceptional employer, offering a dynamic hybrid working environment in either Nantwich or Milton Keynes. Our commitment to employee wellbeing is reflected in our generous benefits package, including a £500 annual health allowance, education bursaries, and a robust pension plan. We foster a collaborative work culture that prioritises personal growth and development, ensuring our team members thrive while helping leading automotive brands achieve their goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Return on Investment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Return on Investment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Complaints Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Return on Investment:Your cover letter is your chance to shine! Tell us why you want to work at Return on Investment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Return on Investment!
How to prepare for a job interview at Return on Investment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
