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- Tasks: Help customers resolve complaints through calls, webchat, and emails.
- Company: Join ROI, a leader in automotive customer service.
- Benefits: Competitive salary, wellness budget, hybrid working, and generous leave.
- Other info: Enjoy team events, training opportunities, and a supportive work culture.
- Why this job: Make a real difference by providing top-notch customer support.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 24500 - 26000 £ per year.
Location: Milton Keynes
Salary: £24,500 - £26,000 + Bonus
Hours: 8:30am - 7pm Monday to Friday and 9:00am - 1pm on Saturdays (shift based)
We work with 70% of the big names in the automotive industry, helping them boost their sales, create unforgettable customer service moments, connect buyers and makers through marketing, and revolutionise businesses using the latest tech. We’re the problem solvers, the innovators, and the people who lend a friendly ear to our customers.
We’re searching for some seriously amazing individuals who have a knack for helping others, through a friendly phone call, webchat, or a well-crafted email. Your job? Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star ROI experience. If you’ve got a knack for connecting with people, an eagle eye for detail, and a passion for resolving things on the first try, we want you on our team.
In return for providing fantastic service to our customers, we offer a whole package of perks, including:
- A salary review once you’ve successfully passed your probation period
- A cool £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family.
- Hybrid working following training: We know that flexibility is key, so we offer a hybrid working model. This means you’ll have the freedom to balance your work between the office and home, giving you the best of both worlds.
- No more working until late or giving up every weekend - we’re open from 8:30am-7pm Monday to Friday and 1pm on Saturdays and if you’re scheduled to work a Saturday (usually one in four), we’ll give you half a day off in the week.
- Team social events: We’re all about building a strong sense of community here at ROI. That’s why we regularly host team social events, from fun outings to virtual gatherings.
- Free parking
- Access to education bursaries, so you can learn something new, whether it’s brewing, beekeeping, or bookkeeping – it’s your call
- A day off and a voucher to pamper yourself on your birthday.
- A company pension plan.
- A healthcare plan to keep you feeling your best.
- A generous annual leave allowance, which grows the longer you stick around.
- Special deals on buying a car through our schemes.
We’re in search of the best Customer Complaints Advisors to support one of our long-time automotive partners, Kia. You’ll be joining a winning team known for delivering top-quality service. This job is fast-paced, with our team handling lots of calls, emails, and messages every day – all while working under tight deadlines. So, sharp attention to detail and excellent organisational skills are a must.
You’ll also need some resilience. People usually call Customer Service when they need help, so be ready to handle those tricky calls with a can-do attitude, professionalism, and a smile. Don’t worry; we’ll support you with all the training you need. And if you’re the curious type, always asking "why?" and eager to learn, this could be your dream job.
This role would suit someone who is calm and able to navigate difficult customer conversations, empathetic yet confident and who enjoys working collaboratively in a high-performing team.
What we’re after:
- The superpower to see things from the customer’s perspective.
- Stellar communication skills – you’ll chat with people from all walks of life, tailoring your approach to the situation.
- A positive attitude, even on those tough days.
- Lightning-fast work with impeccable accuracy.
- A knack for problem-solving, especially when the puzzles get tough.
- Great negotiation skills, balancing customer needs with what’s best for the business.
- A team player who’s all about sharing knowledge and lending a hand when things get tricky.
Sound like you? Well, why wait? Go ahead and hit that "Apply" button to find out more.
Customer Complaints Advisor in Milton Keynes employer: Return on Investment
Contact Detail:
Return on Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research ROI and their values, especially how they handle customer complaints. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers from all walks of life, role-play tricky scenarios with friends or family. This will help you stay calm and confident when those tough calls come in.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. Be ready to share these stories during your interview to demonstrate your knack for resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at ROI. So, hit that 'Apply' button and let’s get started!
We think you need these skills to ace Customer Complaints Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can connect with customers, so show us how you’d do that in your writing.
Tailor Your Application: Make sure to tailor your application to the Customer Complaints Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your problem-solving abilities and communication skills. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points where necessary and avoid long-winded sentences. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate. So go ahead, hit that 'Apply' button and let’s get started on this journey together!
How to prepare for a job interview at Return on Investment
✨Know the Company Inside Out
Before your interview, take some time to research ROI and its role in the automotive industry. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Complaints Advisor, stellar communication is key. Prepare examples of how you've successfully handled difficult conversations in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or tackled challenges head-on. Be ready to discuss your thought process and the steps you took to achieve a positive outcome. This will highlight your knack for problem-solving, which is essential for the role.
✨Emphasise Teamwork and Collaboration
ROI values a collaborative environment, so be prepared to share experiences where you've worked well within a team. Highlight your ability to support colleagues and contribute to a positive team dynamic, as this will resonate with their culture.