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For Companies At a Glance
- Tasks: Manage vehicle orders and support financial operations for Volvo.
- Company: Join ROI, a leader in automotive brand support and innovation.
- Benefits: Enjoy a £500 health allowance, education bursaries, and 22-30 days annual leave.
- Other info: Flexible shifts and a commitment to an inclusive workplace.
- Why this job: Be part of a dynamic team shaping the future of automotive excellence.
- Qualifications: Experience in automotive or customer-facing roles with strong admin skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Maidenhead or Daventry
Salary: Up to £28,000 per annum
Hours: Full-time, shifts between 8am and 6pm with occasional Saturday and Bank Holiday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
About ROI
At ROI, we support 70% of the UK’s automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting-edge tech, we connect consumers and manufacturers and drive industry transformation. Our work with global brands such as BMW, JLR, Kia, Volkswagen, and Volvo speaks for itself. Join us and help shape the future of automotive excellence.
The Role at Volvo
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Key Responsibilities
- Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
- Support financial operations, including vehicle finance contracts, cash sales and retailer communications
- Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
- Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
- Maintain accurate records in line with company policies
What We’re Looking For
- Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
- Strong administrative and organisational skills with the ability to manage multiple tasks
- Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
- Confident handling outbound and inbound calls while maintaining professional communication standards
- SAF qualification preferred
- Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail-oriented individual who thrives in a fast-paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
Why Join Us
- £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
- Education bursaries to develop new skills
- A day off and voucher to celebrate your birthday
- Company pension scheme
- Healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with service
- Subsidised car purchase schemes
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
Customer Operations Administrator in Maidenhead employer: Return on Investment
Contact Detail:
Return on Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Volvo. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Volvo's values and recent news. Show us you’re not just another candidate; demonstrate your passion for the brand and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and retailers, being articulate and confident during calls or interviews is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Operations Administrator in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Administrator role. Highlight your experience in automotive retail operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with retailers and customers, make sure your written application showcases your excellent communication skills. Use clear language and a professional tone, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ROI!
How to prepare for a job interview at Return on Investment
✨Know Your Stuff
Before the interview, make sure you research Volvo and ROI. Understand their values, recent news, and how they operate in the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the role is all about managing orders and processes, be ready to discuss your organisational strategies. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in a fast-paced environment.
✨Practice Your Communication
As you'll be handling calls and liaising with customers and retailers, practice your verbal and written communication skills. Consider doing mock interviews with a friend to refine your responses and ensure you come across as professional and approachable.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult customer or managing an order error. Think through potential scenarios beforehand and prepare structured responses that highlight your problem-solving abilities.