At a Glance
- Tasks: Deliver exceptional customer support via calls, webchat, and social media.
- Company: Join ROI, a leader in automotive marketing and customer service.
- Benefits: Enjoy a £500 wellness allowance, education bursaries, and 22-30 days annual leave.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be a brand ambassador for Volvo Cars and make a real difference in customer experiences.
- Qualifications: Customer-focused mindset with excellent communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Maidenhead
Job Type: Full-time
Shifts: 8 hour shifts between 8:00am and 8:00pm, 7 days per week (rota basis). Some Bank Holiday working required, time off in lieu will be provided for any worked.
Salary: Up to £28,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
The Role
We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.
Key Responsibilities
- Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
- Handle customer queries and complaints with empathy and professionalism
- Keep accurate records and manage lead follow-up effectively
- Escalate issues and provide feedback to improve processes and customer experience
- Be flexible to work across both the inbound calls and webchat teams
What We’re Looking For
- Motivated individual with a customer-focused mindset
- Personable, proactive, and enjoy working in a fast-paced environment
- Excellent oral and written communication skills in English
- Genuine passion for customer service
- Ability to multitask, prioritise, and escalate appropriately
- Calm, personable, adaptable, and team-oriented
- Bonus: experience in customer care operations, complaint handling, or CRM systems
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- access to education bursaries to learn new skills.
- a day off and a voucher to get yourself something nice on your birthday
- company pension
- healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with length of service
- subsidised car purchase schemes available
How to Apply
If you’re interested in joining us as a Customer Care Specialist, apply today! We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Customer Care Specialist in Maidenhead employer: Return on Investment
At ROI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Located in Maidenhead, our Customer Care Specialists enjoy a comprehensive benefits package, including a £500 annual health allowance, access to education bursaries, and generous annual leave that increases with service. Join us to be part of a dynamic team that values your contributions and supports your professional development while working with prestigious automotive brands like Volvo.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Return on Investment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Return on Investment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Return on Investment:Your cover letter is your chance to shine! Tell us why you want to work at Return on Investment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Return on Investment!
How to prepare for a job interview at Return on Investment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
