At a Glance
- Tasks: Deliver exceptional customer support via calls, webchat, and social media.
- Company: Join ROI, a leader in automotive marketing and customer service.
- Benefits: Enjoy a £500 wellness allowance, education bursaries, and 22-30 days annual leave.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be a brand ambassador for Volvo Cars and make a real difference in customer experiences.
- Qualifications: Customer-focused mindset with excellent communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Maidenhead
Job Type: Full-time
Shifts: 8 hour shifts between 8:00am and 8:00pm, 7 days per week (rota basis). Some Bank Holiday working required, time off in lieu will be provided for any worked.
Salary: Up to £28,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
The Role
We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.
Key Responsibilities
- Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
- Handle customer queries and complaints with empathy and professionalism
- Keep accurate records and manage lead follow-up effectively
- Escalate issues and provide feedback to improve processes and customer experience
- Be flexible to work across both the inbound calls and webchat teams
What We’re Looking For
- Motivated individual with a customer-focused mindset
- Personable, proactive, and enjoy working in a fast-paced environment
- Excellent oral and written communication skills in English
- Genuine passion for customer service
- Ability to multitask, prioritise, and escalate appropriately
- Calm, personable, adaptable, and team-oriented
- Bonus: experience in customer care operations, complaint handling, or CRM systems
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- access to education bursaries to learn new skills.
- a day off and a voucher to get yourself something nice on your birthday
- company pension
- healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with length of service
- subsidised car purchase schemes available
How to Apply
If you’re interested in joining us as a Customer Care Specialist, apply today! We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Customer Care Specialist in Maidenhead employer: Return on Investment
At ROI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Located in Maidenhead, our Customer Care Specialists enjoy a comprehensive benefits package, including a £500 annual health allowance, access to education bursaries, and generous annual leave that increases with service. Join us to be part of a dynamic team that values your contributions and supports your professional development while working with prestigious automotive brands like Volvo.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research Volvo Cars and ROI, their values, and what makes them tick. This way, you can tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various platforms, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will help you stand out as someone who can handle complaints with empathy and professionalism.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Specialist in Maidenhead
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Care Specialist role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key points effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Return on Investment
✨Know the Brand Inside Out
Before your interview, make sure you research Volvo Cars thoroughly. Understand their values, especially around safety and sustainability, and be ready to discuss how these align with your own customer service philosophy.
✨Showcase Your Communication Skills
As a Customer Care Specialist, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to empathise with customers. Share specific instances where you turned a negative experience into a positive one, showcasing your professionalism and problem-solving skills.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a mock customer complaint. Practice staying calm and collected while demonstrating your ability to multitask and prioritise effectively.
