Service Owner – Virtual Account Management in Milton Keynes

Service Owner – Virtual Account Management

At ROI Automotive we help the UK’s leading automotive brands rethink how they reach, engage, and serve customers. Our team powers sales performance for over 70% of the UK’s car and lightweight commercial vehicle manufacturers, from BMW and JLR to Volvo, Kia and Volkswagen, using data and technology to deliver smarter growth and stronger relationships.

Role Overview
As Service Owner – Virtual Account Management (VAM), you will lead the evolution of one of ROI Automotive’s most innovative services. VAMs act as desk‑based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicle (BEV) adoption. You will take ownership of ROI’s VAM service from design to delivery, shaping how VAM projects are structured, implemented and continuously improved to meet client and business objectives.

Key Responsibilities

• Lead the design, mobilisation and optimisation of VAM projects across OEM and LeaseCo clients.
• Translate client goals, BEV strategies and commercial priorities into scalable VAM delivery models.
• Develop frameworks and tools to standardise best practice and accelerate performance.
• Act as VAM subject‑matter expert for VAM‑as‑a‑Service, providing strategic guidance to clients and internal teams.
• Identify opportunities to improve efficiency, impact and client satisfaction across live programmes.

Qualifications

• Experience designing or leading sales or client‑delivery services within automotive, B2B fleet or inside sales environments.
• Ability to translate complex client objectives into clear, scalable delivery models.
• Strong communication and stakeholder management skills, building trust with senior client and internal stakeholders.
• Commercially minded, creative and comfortable making decisions in fast‑moving environments.
• Deep understanding of CRM workflows, sales processes and fleet agreement dynamics, including the transition to EVs.

Benefits

• Competitive salary and pension contribution.
• £500 annual health and wellbeing allowance.
• Education bursaries for new skills and development.
• 22 days annual leave, increasing to 30 days with service.
• Subsidised car purchase schemes.

How To Apply

If you are ready to lead a core ROI service and shape its future success, apply today to join us as Service Owner – Virtual Account Management. We operate in the UK & Europe across five sites, delivering outsourced solutions to automotive clients and increasing operational efficiency and customer satisfaction.

Position type: Full‑time, 37.5 hours per week, Monday – Friday
Location: Remote with travel to ROI offices in Nantwich, Milton Keynes and client sites
Salary: Competitive
Application deadline: Open until filled