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For Companies At a Glance
- Tasks: Manage vehicle orders and support financial operations for Volvo.
- Company: Join ROI, a leader in automotive brand support and innovation.
- Benefits: Enjoy a £500 wellness allowance, education bursaries, and 22+ days holiday.
- Why this job: Be part of a dynamic team shaping the future of automotive excellence.
- Qualifications: Experience in automotive or customer-facing roles with strong organisational skills.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
The predicted salary is between 24000 - 32000 £ per year.
Location: Maidenhead or Daventry
Salary: Up to £28,000 per annum
Hours: Full-time, shifts between 8am and 6pm with occasional Saturday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
About Us
At ROI, we support 70% of the UK's automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting-edge tech, we connect consumers and manufacturers and drive industry transformation.
The Role
As a B2C Operations Consultant for Volvo, you'll play a key role in supporting retail order management, financial operations, and delivery processes. We're looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Key Responsibilities
- Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
- Support financial operations, including vehicle finance contracts, cash sales and retailer communications
- Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
- Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
- Maintain accurate records in line with company policies
What We’re Looking For
- Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
- Strong administrative and organisational skills with the ability to manage multiple tasks
- Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
- Confident handling outbound and inbound calls while maintaining professional communication standards
- SAF qualification preferred
- Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
Why Join Us
- £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
- Education bursaries to develop new skills
- A day off and voucher to celebrate your birthday
- Company pension scheme
- Healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with service
- Subsidised car purchase schemes
How to Apply
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
Customer Operations Administrator Operations · Daventry, Maidenhead · employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator Operations · Daventry, Maidenhead ·
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Volvo or similar brands. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching ROI and their operations. Knowing their values and recent projects will help you stand out and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with retailers and customers, being articulate and confident on calls is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Operations Administrator Operations · Daventry, Maidenhead ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of B2C Operations Consultant. Highlight any experience in automotive retail operations or customer-facing roles, especially if you've worked with brands like Volvo. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves liaising with retailers and customers, make sure your written application showcases your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll get all the latest updates on your application status. Let’s get started!
How to prepare for a job interview at Return on Investment Ltd
✨Know Your Stuff
Before the interview, make sure you research Volvo and ROI. Understand their values, recent news, and how they operate in the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Prepare specific examples from your past experiences that highlight your organisational and administrative skills. Think about times when you managed multiple tasks or improved a process. This will demonstrate your ability to thrive in an operations-heavy role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and financial operations. Practising your responses will help you articulate your thoughts clearly during the interview, especially when discussing your experience with inbound and outbound calls.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
