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For Companies At a Glance
- Tasks: Manage vehicle orders and support financial operations for Volvo.
- Company: Join ROI, a leader in automotive marketing and customer service.
- Benefits: Enjoy a £500 health allowance, education bursaries, and 22-30 days leave.
- Why this job: Be part of a dynamic team transforming the automotive industry.
- Qualifications: Experience in automotive or customer-facing roles preferred.
- Other info: Flexible shifts with opportunities for career growth.
The predicted salary is between 24000 - 28000 £ per year.
Location: Maidenhead or Daventry
Salary: Up to £28,000 per annum
Hours: Full-time, shifts between 8am and 6pm with occasional Saturday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting-edge tech, we connect consumers and manufacturers and drive industry transformation.
The Role
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Key Responsibilities
- Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
- Support financial operations, including vehicle finance contracts, cash sales and retailer communications
- Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
- Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
- Maintain accurate records in line with company policies
What We’re Looking For
Key Skills & Experience
- Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
- Strong administrative and organisational skills with the ability to manage multiple tasks
- Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
- Confident handling outbound and inbound calls while maintaining professional communication standards
- SAF qualification preferred
- Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail-oriented individual who thrives in a fast-paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
Why Join Us
We value our employees and offer benefits including:
- £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
- Education bursaries to develop new skills
- A day off and voucher to celebrate your birthday
- Company pension scheme
- Healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with service
- Subsidised car purchase schemes
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
Customer Operations Administrator in Maidenhead employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Volvo or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer operations and financial processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks efficiently. This will highlight your fit for the operations-heavy role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Operations Administrator in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2C Operations Consultant role. Highlight your experience in automotive retail operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your organisational skills and attention to detail, as these are key for us.
Show Off Your Communication Skills: Since this role involves liaising with retailers and customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Return on Investment Ltd
✨Know Your Stuff
Before the interview, make sure you research ROI and their work with automotive brands like Volvo. Understand their operations and how they support retail order management. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think of specific situations where you managed multiple tasks or improved processes. This will demonstrate your capability to thrive in a fast-paced operational environment.
✨Practice Communication
Since the role involves handling inbound and outbound calls, practice your verbal communication skills. You might want to simulate a call scenario with a friend to ensure you can maintain professionalism while being friendly and approachable.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the specifics of the B2C Operations Consultant role. This shows you're engaged and serious about the position, plus it gives you valuable insights into whether it's the right fit for you.