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For Companies At a Glance
- Tasks: Deliver exceptional customer support via calls, webchat, and social media.
- Company: Join a leading automotive service provider working with top brands like Volvo.
- Benefits: Enjoy a £500 wellness allowance, education bursaries, and generous annual leave.
- Why this job: Be a brand ambassador for Volvo and make a real difference in customer experiences.
- Qualifications: Customer-focused mindset with excellent communication skills.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
The predicted salary is between 24000 - 32000 £ per year.
Location: Maidenhead
Job Type: Full-time
Shifts: 8-hour shifts between 8am and 8pm, 7 days per week
Salary: Up to £28,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
The Role
We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.
Key Responsibilities
- Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
- Handle customer queries and complaints with empathy and professionalism
- Keep accurate records and manage lead follow-up effectively
- Escalate issues and provide feedback to improve processes and customer experience
- Be flexible to work across both the inbound calls and webchat teams
What We’re Looking For
- We’re looking for a motivated individual with a customer-focused mindset. If you’re personable, proactive, and enjoy working in a fast-paced environment, we want to hear from you.
- Excellent oral and written communication skills in English
- Genuine passion for customer service
- Ability to multitask, prioritise, and elevate appropriately
- Calm, personable, adaptable, and team-oriented
- Bonus: experience in customer care operations, complaint handling, or CRM systems
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- access to education bursaries to learn new skills.
- a day off and a voucher to get yourself something nice on your birthday
- company pension
- healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with length of service
- subsidised car purchase schemes available
How to Apply
If you’re interested in joining us as a Customer Care Specialist, apply today! We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Customer Care Specialist – Volvo Cars Customer Service · Maidenhead · employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist – Volvo Cars Customer Service · Maidenhead ·
✨Tip Number 1
Get to know the company inside out! Research Volvo Cars and ROI, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound calm and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will help you stand out as someone who can handle complaints with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Specialist – Volvo Cars Customer Service · Maidenhead ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like communication and multitasking.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely passionate about helping others, so share any experiences that showcase this!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Return on Investment Ltd
✨Know Your Stuff
Before the interview, make sure you research Volvo Cars and their customer service philosophy. Understand their commitment to safety and sustainability, as this will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Care Specialist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled customer queries or complaints in the past.
✨Demonstrate Empathy
During the interview, be ready to discuss how you would handle difficult customer situations. Show that you can empathise with customers and provide solutions that reflect a genuine care for their experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest and helps you gauge if the company is the right fit for you.
