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For Companies At a Glance
- Tasks: Provide top-notch customer support for Volvo Cars via various communication channels.
- Company: Join ROI, a leader in automotive brand support and innovation.
- Benefits: Enjoy a £500 wellness allowance, education bursaries, and generous annual leave.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Location: Maidenhead
Job Type: Full-time
Shifts: 8-hour shifts between 8am and 8pm, 7 days per week
Salary: Up to £28,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation.
The Role
We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.
Key Responsibilities
- Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
- Handle customer queries and complaints with empathy and professionalism
- Keep accurate records and manage lead follow-up effectively
- Escalate issues and provide feedback to improve processes and customer experience
- Be flexible to work across both the inbound calls and webchat teams
What We’re Looking For
- Excellent oral and written communication skills in English
- Genuine passion for customer service
- Ability to multitask, prioritise, and escalate appropriately
- Calm, personable, adaptable, and team-oriented
- Bonus: experience in customer care operations, complaint handling, or CRM systems
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- access to education bursaries to learn new skills.
- a day off and a voucher to get yourself something nice on your birthday
- company pension
- healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with length of service
- subsidised car purchase schemes available
How to Apply
If you’re interested in joining us as a Customer Care Specialist, apply today! We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Customer Care Specialist – Volvo Cars in Maidenhead employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist – Volvo Cars in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research Volvo Cars and ROI, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, try role-playing different scenarios with a friend. This will help you stay calm and professional during the real deal.
✨Tip Number 3
Be ready to showcase your adaptability! The job requires flexibility across various channels, so think of examples from your past where you've successfully juggled multiple tasks or adapted to changes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Customer Care Specialist – Volvo Cars in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your relevant experience in customer service and any specific skills that match what Volvo Cars is looking for. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. At StudySmarter, we love seeing candidates who genuinely care about making a difference!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. A polished application shows us you're serious about joining our team at ROI.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get your application in today!
How to prepare for a job interview at Return on Investment Ltd
✨Know Your Stuff
Before the interview, make sure you research Volvo Cars and their commitment to customer service. Familiarise yourself with their values around safety and sustainability, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Care Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've handled customer queries or complaints in the past, demonstrating your empathy and professionalism.
✨Be Ready to Multitask
Since the role involves handling various channels like calls, webchat, and emails, think of scenarios where you've successfully multitasked. Be prepared to discuss how you prioritise tasks and manage your time effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You could inquire about the team dynamics or how they measure success in customer care, which can also give you valuable insights into the job.
