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For Companies At a Glance
- Tasks: Manage vehicle orders and support financial operations for Volvo.
- Company: Join ROI, a leader in automotive marketing and customer service.
- Benefits: Enjoy a £500 health allowance, education bursaries, and 22 days annual leave.
- Why this job: Be part of transforming the automotive industry with global brands.
- Qualifications: Experience in automotive retail or customer-facing roles preferred.
- Other info: Flexible shifts and a supportive, inclusive workplace culture.
The predicted salary is between 24000 - 28000 £ per year.
Location: Maidenhead or Daventry
Job Type: Full-time, with occasional Saturday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
Salary: Up to £28,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting‑edge tech, we connect consumers and manufacturers and drive industry transformation. Our work with global brands such as BMW, JLR, Kia, Volkswagen, and Volvo speaks for itself. Join us and help shape the future of automotive excellence.
The Role
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail‑oriented professionals to ensure smooth end‑to‑end processes for Retail and SME orders. This is an operations‑heavy, administration‑focused role that thrives on accuracy and efficiency.
Key Responsibilities
- Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
- Support financial operations, including vehicle finance contracts, cash sales and retailer communications
- Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
- Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
- Maintain accurate records in line with company policies
What We’re Looking For
Key Skills & Experience
- Experience in automotive retail operations, financial operations, or customer‑facing roles, preferably with Volvo or similar brands
- Strong administrative and organisational skills with the ability to manage multiple tasks
- Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
- Confident handling outbound and inbound calls while maintaining professional communication standards
- SAF qualification preferred
- Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail‑oriented individual who thrives in a fast‑paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
Why Join Us
We value our employees and offer benefits including:
- £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
- Education bursaries to develop new skills
- A day off and voucher to celebrate your birthday
- Company pension scheme
- Healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with service
- Subsidised car purchase schemes
How to Apply
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
B2C Operations Consultant – Volvo Operations · Daventry, Maidenhead · employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Operations Consultant – Volvo Operations · Daventry, Maidenhead ·
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Volvo. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Volvo's operations and values. Show us you’re not just another candidate; demonstrate your passion for the brand and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with retailers and customers, being articulate and confident on calls is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace B2C Operations Consultant – Volvo Operations · Daventry, Maidenhead ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2C Operations Consultant role. Highlight your experience in automotive retail operations and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at ROI. Mention specific experiences that relate to managing vehicle orders or customer communications, so we can see how you’d fit right in.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional – we want to see how you communicate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Return on Investment Ltd
✨Know Your Stuff
Before the interview, make sure you research Volvo and ROI. Understand their operations, values, and recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role is all about managing multiple tasks efficiently, prepare examples from your past experiences where you successfully juggled various responsibilities. Highlight how your organisational skills led to positive outcomes.
✨Practice Your Communication
As you'll be handling calls and liaising with customers and retailers, practice clear and professional communication. Consider doing mock interviews with a friend to refine your verbal and written skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to manage order changes or customer complaints, and be ready to discuss how you handled them effectively.
