At a Glance
- Tasks: Build strong relationships and support clients in maximising value from digital platforms.
- Company: Join a leading company transforming the automotive industry with innovative tech solutions.
- Benefits: Enjoy a competitive salary, health allowance, education bursaries, and generous annual leave.
- Other info: Hybrid working environment with excellent career growth opportunities and a supportive culture.
- Why this job: Make a real impact by helping clients succeed and grow through outstanding customer success.
- Qualifications: Experience in customer success or account management, with strong communication and analytical skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Hybrid working, Office base either Nantwich or Milton Keynes
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours
Salary: up to 40k, plus leadership bonus
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.
As part of our continued growth, we are looking for a Customer Success Account Manager to join our team. This is an exciting opportunity to work with market leading digital platforms, helping clients maximise value, strengthen user engagement and achieve their business objectives through outstanding customer success and technical account management.
The Role
As Customer Success Account Manager, you will act as the technical point of contact for a portfolio of automotive customers and leasing companies, building trusted relationships and taking ownership of their journey from onboarding through to long-term success. You will support a range of CRM and bespoke digital solutions designed to solve industry challenges across automotive fleet, helping automotive brands and system users maximise the value of our products, services and support.
By combining relationship management, technical account ownership and data-led insight, you will provide clear guidance across your account portfolio, ensuring requests, queries and changes are understood, prioritised and progressed effectively.
Key Responsibilities
- Build strong relationships with automotive brand clients and leasing companies, providing guidance and support that helps them maximise the value of ROI’s digital platforms and services.
- Own the customer lifecycle from onboarding and adoption through to retention, renewals and growth.
- Act as the primary technical point of contact, ensuring queries, issues and client-led changes are clearly understood and progressed through to resolution.
- Deliver onboarding sessions, customer reviews, workshops and webinars that help customers and system user groups understand, adopt and get value from the platforms.
- Analyse platform usage and engagement data to identify trends, risks and opportunities to improve adoption, satisfaction and retention.
- Support platform enhancements, release activity, user acceptance testing and client-led change requests.
- Work closely with internal project teams to provide customer context, support delivery activity and ensure client requirements are clearly understood.
- Produce clear reporting, insight and recommendations that demonstrate value and support customer decision-making.
- Use customer insight and account knowledge to support satisfaction, platform adoption, retention and future commercial growth across your portfolio.
What We’re Looking For
We are looking for a customer-focused, relationship-driven professional who enjoys solving problems, building long-term partnerships and helping customers and system users get real value from digital platforms. You should be curious about technology, comfortable with technical conversations and confident engaging with stakeholders at all levels. You will need to communicate clearly, ask the right questions and turn customer needs, data and technical detail into clear actions. Strong attention to detail, proactive ownership and a collaborative approach will be key to succeeding in this role.
Key Skills & Experience
- Experience in customer success, account management or technical account management within a Software as a Service (SaaS) or digital platform environment.
- Strong technical understanding of customer platforms, with Salesforce experience highly desirable.
- Excellent relationship-building and communication skills, with confidence engaging stakeholders at all levels.
- Experience managing multiple customer accounts and balancing competing priorities.
- Strong analytical skills, with the ability to interpret data and turn insight into meaningful recommendations.
- Experience working collaboratively across cross-functional teams to support customer outcomes and progress technical queries or change requests.
- A proactive approach to problem solving, with the ability to take ownership of issues through to resolution.
- Strong attention to detail, with a commitment to accurate records, clear follow-up and high-quality customer support.
- Experience within automotive fleet, leasing or digital platforms would be advantageous.
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- Access to education bursaries to learn new skills.
- A day off and a voucher to get yourself something nice on your birthday.
- Company pension.
- Healthcare plans including private medical insurance and dental cover.
- 22 days annual leave rising to 30 with length of service.
- Subsidised car purchase schemes available.
How to Apply
If you are interested in joining us as a Customer Success Account Manager, apply today. We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Customer Success Account Manager employer: Return on Investment Ltd
Return on Investment Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With a competitive salary, hybrid working options, and a comprehensive benefits package, employees are empowered to thrive both professionally and personally. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those looking to advance their careers in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Return on Investment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Return on Investment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Return on Investment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Return on Investment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Return on Investment Ltd!
How to prepare for a job interview at Return on Investment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
