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- Tasks: Lead and inspire a team of remote fundraisers to achieve amazing results for charities.
- Company: Join Return Fundraising, a top UK agency making a real difference.
- Benefits: Supportive team environment, career growth, and the chance to impact lives.
- Why this job: Be a key player in fundraising efforts for renowned charities like Macmillan.
- Qualifications: 2+ years in call centres, strong leadership, and communication skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
We are Return Fundraising, one of the UK's most prestigious telephone fundraising agencies, working with household charities like Macmillan Cancer Support, British Red Cross and many others. As a mid-sized business, you will benefit from a close-knit team who will support and grow your career and help you to achieve personal growth and success.
Return Fundraising is looking for a Fundraising Supervisor to support in the management of day-to-day operations of a team of remote fundraising staff. You will need to be experienced in telephone fundraising or outbound sales management, be technically savvy, and possess strong organisational and leadership skills. You will work closely with the Fundraising Manager to oversee the team on a day-to-day basis, offering technical support, inspiration and coaching to a team of between 15 and 20 live Fundraisers each day.
Main Responsibilities:
- Supervision of a team of up to 20 remote fundraisers
- First point of contact for technical support
- Quality assessment and call listening
- Coaching and feeding back to fundraising staff to ensure staff development, high performance, and great results for our charity clients
- Writing reports on day-to-day performance and coaching actions
- Maintain standards of performance and quality in the team
- Detailed knowledge of fundraising campaigns, and briefing fundraisers to new campaigns as necessary
- Analysis of live calling data in order to successfully manage priorities for coaching and support
- Attending client training sessions, making detailed notes which relate to ongoing internal training, and proactively asking relevant questions where necessary
- Work closely with your line manager to support their work and provide reporting as required
- Other duties as assigned by your line manager
Essential What We’d Like from You:
- At least 2 years’ experience in a call centre environment
- Technical proficiency and comfortable using a selection of software packages
- Target Based Performance Management experience
- Clear and efficient communicator
- Exceptional team-player
- Ability to be flexible; respond positively to change
- Organisational Skills
- Motivational skills
- Confidence with public speaking
Desirable:
- Experience of Excel and/or Google Sheets
- Experience of reading dialler reports and using dialler data to make operational decisions
- Advanced understanding of fundraising and/or marketing
- An understanding of relevant regulation and legislation in telephone fundraising
Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.
Fundraising Supervisor employer: Return Fundraising
Contact Detail:
Return Fundraising Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Supervisor
✨Tip Number 1
Get to know the company inside out! Research Return Fundraising, their campaigns, and the charities they support. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be supervising a team of fundraisers, being a clear and efficient communicator is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled challenges. Be ready to share these stories in your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Return Fundraising.
We think you need these skills to ace Fundraising Supervisor
Some tips for your application 🫡
Show Your Passion for Fundraising: When writing your application, let your enthusiasm for fundraising shine through! Share any personal experiences or stories that highlight why you’re passionate about making a difference. We love seeing candidates who genuinely care about the causes they’ll be supporting.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Fundraising Supervisor role. Highlight your relevant experience in telephone fundraising or outbound sales management, and don’t forget to mention your leadership skills. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Return Fundraising
✨Know Your Fundraising Stuff
Make sure you brush up on your knowledge of fundraising campaigns and the charities you'll be working with. Being able to discuss specific campaigns and their impact will show your passion and understanding of the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you coached team members or improved performance. This will demonstrate your ability to inspire and lead a team of fundraisers.
✨Get Technical
Familiarise yourself with the software and tools used in telephone fundraising. If you have experience with dialler reports or performance management software, be ready to discuss how you've used these in previous roles.
✨Practice Your Communication
As a Fundraising Supervisor, clear communication is key. Practice articulating your thoughts clearly and confidently, especially around coaching and feedback. You might even want to do a mock interview with a friend to get comfortable!
