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For Companies At a Glance
- Tasks: Manage short-term and festival lets, ensuring exceptional client care and portfolio performance.
- Company: Join Rettie, a leading independent property specialist with a family feel.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact in property management while working in a dynamic and collaborative team.
- Qualifications: Experience in customer service, strong admin skills, and knowledge of the lettings market.
- Other info: Embrace a culture of teamwork, determination, and ambition.
The predicted salary is between 36000 - 60000 £ per year.
Key details
- Location: Jamaica Street, Edinburgh
- Department: Lettings
- Reports to: Lettings Director
- Hours of work: 37 hours Monday to Friday (09:00 - 17:30)
About the role
Rettie Short Lets is a subsidiary of Rettie, a leading, independent property specialist in Scotland. The reputation of the Rettie brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer service. Our ARLA-accredited Lettings and Management division of over 30 employees are trained and experienced in all aspects of property management and letting.
The candidate should ideally have Short Let and Festival Let management experience and be able to confidently discuss the licensing and planning requirements for the short lets market. Rettie Short Lets deals with the booking and management of a portfolio of properties available for short-term lets throughout the year as well as festival lets primarily for the month of August.
The role requires excellent organisational, administrative and people skills and an ability to work within a focused and driven team. You will be responsible for the day-to-day running of the short-lets portfolio, including pitching for new business, marketing properties on our web platforms, securing bookings, and looking after guests’ and landlords’ needs. You will also be responsible for the ongoing property management in the short-lets and festival portfolio, ensuring safety and compliance are adhered to, as well as dealing with lease documentation, check-ins/outs, deposit and rental payments.
Working closely with the Director you will assist them in growing the year-round and festival portfolio while at all times delivering an exceptional client experience. You will work collaboratively with your colleagues across the business and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required to provide the best possible support service.
Key responsibilities
- Driving Portfolio Performance – improve the performance of the assets under management, retain clients and promote portfolio growth within both the short let and festival portfolio.
- Managing Administration – administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios.
- Excelling in Client Care – to provide the highest standard of client care and satisfaction.
- Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.
Key requirements
- Full, clean driving licence
- Highly proficient in the use of IT systems including MS Word, Excel, Outlook
- Experience gained in a customer service or sales role
- Strong administrative skills
- Detailed knowledge of the Private Residential Sector and/or Short Lets Market and the current Licensing/Planning Process
Desirable
- MARLA or equivalent
- Detailed knowledge of the Edinburgh lettings market
- Professional experience in the management of client relationships
- Experience in conflict resolution and negotiation
Competencies
- Customer focused
- Communication
- Problem solving
- Positive mindset
- People management
About us
When you join Rettie, you’ll discover the difference you can make. We are a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment that will help you realise your career potential.
Property Manager (Lettings Short Lets) employer: Rettie
Contact Detail:
Rettie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager (Lettings Short Lets)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in short lets and festival management. Share specific examples of how you've excelled in client care or improved portfolio performance. Make them see why you're the perfect fit!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Rettie. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the lettings market and licensing requirements. Consider taking a short course or attending workshops. This not only boosts your knowledge but also shows potential employers that you’re committed to your professional growth.
We think you need these skills to ace Property Manager (Lettings Short Lets)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in short lets and festival management, and don’t forget to mention any relevant qualifications like MARLA. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for property management and customer service. Tell us why you’re excited about joining Rettie Short Lets and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Organisational Skills: Since the role requires excellent organisational abilities, make sure to highlight any relevant experiences where you’ve successfully managed multiple tasks or projects. We love seeing examples of how you keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team at Rettie!
How to prepare for a job interview at Rettie
✨Know Your Stuff
Make sure you brush up on the short lets and festival management specifics. Understand the licensing and planning requirements in Edinburgh, as this will show your potential employer that you're serious about the role and have done your homework.
✨Showcase Your People Skills
Since this role involves a lot of client interaction, be ready to demonstrate your excellent communication and customer service skills. Think of examples from your past experiences where you've successfully managed client relationships or resolved conflicts.
✨Be Organised
The Property Manager role requires strong organisational skills. Prepare to discuss how you manage your time and tasks effectively. You might even want to bring along a sample of your organisational tools or methods to impress them!
✨Align with Their Values
Familiarise yourself with Rettie's values: Teamwork, Determination, Dependability, and Ambition. Be prepared to share how your personal values align with theirs and how you can contribute to their team culture.