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- Tasks: Support Portfolio Managers and deliver exceptional customer experiences in lettings.
- Company: Join Rettie, a growing company with a family feel and strong values.
- Benefits: Full-time role with career growth opportunities and a supportive team environment.
- Other info: Embrace a culture of teamwork, determination, and ambition.
- Why this job: Make a real impact in a dynamic lettings team while developing your skills.
- Qualifications: Customer service experience and proficiency in IT systems required.
The predicted salary is between 30000 - 42000 £ per year.
Location: Jamaica Street, Edinburgh, United Kingdom
Department: Lettings
Hours per week: 37.5 hours (Monday to Friday, 09:00-17:30)
About the Role
The aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all potential and actual customers. You will work closely with your colleagues to deliver a best‑in‑class experience and support Rettie in achieving a market‑leading position. In your role as a Portfolio Administrator, you will provide administrative support to a team of two Portfolio Managers and assist them in improving the performance of their assets under management by delivering an exceptional client experience. You will also carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.
Key Responsibilities
- First point of contact for inbound calls and inbox enquiries.
- Effective management of all viewing appointments and overflow appointments.
- Diligent management of keys and the authorisation of access.
- Detailed tenancy referencing and due diligence.
- Accurate preparation and service of all initial tenancy documentation.
- Diligent administration of all safety testing.
- Accurate financial management and efficient collaboration with the accounts team, including the collection of deposit and rental payments.
- Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
- Accurate administration of all HMO licensing issues including applications and renewals as required.
- Check in and check out reports.
- Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.
Follow and comply with all company policies and procedures. Take responsibility for and adopt a proactive approach to learning and personal development. Ensure professional behaviour supports and reinforces the values of the Rettie brand. Attend all compliance and other company training as required.
Key Requirements
- Full, clean driving license.
- Proficient in the use of IT systems including MS Word, Excel & Outlook.
- Experienced in a customer service role.
- Confident in administrative tasks.
Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
What We Offer
Lettings in Focus: Career Growth, Challenges & Rewards.
About Us
When you join Rettie, you’ll discover the difference you can make. We are a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Administrative
Portfolio Administrator employer: Rettie
Contact Detail:
Rettie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Rettie tick and be ready to discuss how your skills align with their values. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Portfolio Administrator, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rettie team and contributing to that exceptional customer experience.
We think you need these skills to ace Portfolio Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio Administrator role. Highlight your customer service experience and any relevant administrative skills that align with what we’re looking for at Rettie.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional customer experiences and how you can contribute to our team. Keep it concise but impactful!
Showcase Your IT Skills: Since proficiency in IT systems like MS Word, Excel, and Outlook is key, don’t forget to mention your experience with these tools. We want to see how tech-savvy you are and how you can use these skills to support our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rettie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Portfolio Administrator. Familiarise yourself with key tasks like managing viewing appointments and handling tenancy documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or went the extra mile for clients, as this will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
✨Demonstrate Your Organisational Skills
As a Portfolio Administrator, you'll need to juggle multiple tasks efficiently. Be prepared to discuss how you manage your time and stay organised. You could even mention specific tools or methods you use to keep track of your responsibilities, which will highlight your proactive approach.