At a Glance
- Tasks: Support Portfolio Managers and deliver exceptional customer experiences in lettings.
- Company: Join Rettie, a growing company with a family feel and strong values.
- Benefits: Full-time role with career growth opportunities and a supportive team environment.
- Other info: Embrace a culture of teamwork, determination, and ambition.
- Why this job: Make a real impact in a dynamic lettings team while developing your skills.
- Qualifications: Customer service experience and proficiency in IT systems required.
The predicted salary is between 30000 - 42000 £ per year.
Location: Jamaica Street, Edinburgh, United Kingdom
Department: Lettings
Hours per week: 37.5 hours (Monday to Friday, 09:00-17:30)
About the Role
The aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all potential and actual customers. You will work closely with your colleagues to deliver a best‑in‑class experience and support Rettie in achieving a market‑leading position. In your role as a Portfolio Administrator, you will provide administrative support to a team of two Portfolio Managers and assist them in improving the performance of their assets under management by delivering an exceptional client experience. You will also carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.
Key Responsibilities
- First point of contact for inbound calls and inbox enquiries.
- Effective management of all viewing appointments and overflow appointments.
- Diligent management of keys and the authorisation of access.
- Detailed tenancy referencing and due diligence.
- Accurate preparation and service of all initial tenancy documentation.
- Diligent administration of all safety testing.
- Accurate financial management and efficient collaboration with the accounts team, including the collection of deposit and rental payments.
- Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
- Accurate administration of all HMO licensing issues including applications and renewals as required.
- Check in and check out reports.
- Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.
Follow and comply with all company policies and procedures. Take responsibility for and adopt a proactive approach to learning and personal development. Ensure professional behaviour supports and reinforces the values of the Rettie brand. Attend all compliance and other company training as required.
Key Requirements
- Full, clean driving license.
- Proficient in the use of IT systems including MS Word, Excel & Outlook.
- Experienced in a customer service role.
- Confident in administrative tasks.
Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
What We Offer
Lettings in Focus: Career Growth, Challenges & Rewards.
About Us
When you join Rettie, you’ll discover the difference you can make. We are a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Administrative
Portfolio Administrator employer: Rettie
Rettie is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the heart of Glasgow. With a strong focus on professional development, we offer numerous growth opportunities and support for our team members to excel in their careers. Our commitment to providing outstanding customer service ensures that you will be part of a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rettie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rettie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rettie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Portfolio Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Portfolio Administrator role at Rettie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rettie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rettie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rettie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rettie.
