At a Glance
- Tasks: Manage property portfolios, ensuring exceptional client experiences and efficient maintenance.
- Company: Join Rettie, a growing company with a family feel and strong values.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork, problem-solving, and client satisfaction.
- Why this job: Make a real impact in property management while building lasting client relationships.
- Qualifications: ARLA qualified with 2+ years in property management and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bath Street, Glasgow
Department: Lettings
Reports to: Associate Director
Hours of work: 37.5 hours, Monday to Friday (09:00 - 17:30)
About the role
The principle aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with the colleagues in your team, supporting Rettie in achieving a market leading position. As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day to day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords’ assets.
About you
Ideally, we are looking for an ARLA (or equivalent) qualified Property manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence and require access to your own car. We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit team.
Key responsibilities
- Driving Portfolio Performance – To constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.
- Ensuring 100% compliance with regulatory standards
- Minimising void periods
- Negotiating rent increases in line with lease terms
- Minimising arrears
- Promoting investment and upgrading works
- Managing day to day maintenance and raising work orders
- Effective end to end management throughout the duration of the tenancy
Managing Administration – Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:
- Detailed client information collection and due diligence including money laundering verification
- Detailed and objective client reporting following regular property inspections
- Efficient and detailed processing of any maintenance requests and contractor invoices
- Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
- Effective handling of utility notifications and the accurate processing of void period costs
Excelling in Client Care - To provide the highest standard of client care and satisfaction
- Promptly establish contact and develop an understanding of all new clients and their assets to facilitate an efficient handover from the Branch Manager/New Business Portfolio Manager.
- Exceed the expectations of your clients in terms of both customer service and asset performance.
- Uphold the highest levels of integrity by being objective, open and honest in all of our dealings while always respecting the confidentiality of our clients.
- Be proactive in your approach to resolving issues and ensure they are dealt with quickly and effectively.
Key requirements
- Essential
- Driving licence
- ARLA or equivalent
- Minimum of 2 years' experience of property management
- Detailed knowledge of Glasgow Lettings market
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Experience in the management of client relationships
- Desirable
- Previous management of a residential property portfolio under a portfolio management structure
- The ability to analyse the performance of residential assets and produce investment appraisals
- Operational knowledge of REAPIT
Competencies
- Customer focused
- Collaboration
- Communication
- Problem Solving
- Positive Mindset
- Planning and organising
About us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Property Manager in Glasgow employer: Rettie
Rettie is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the heart of Glasgow. With a strong focus on professional development, we offer numerous growth opportunities and support for our team members to excel in their careers. Our commitment to providing outstanding customer service ensures that you will be part of a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Glasgow
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rettie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rettie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rettie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager in Glasgow
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at Rettie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rettie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rettie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rettie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rettie.
