At a Glance
- Tasks: Manage short lets and festival properties, ensuring exceptional client care and operational standards.
- Company: Join Rettie, a leading independent property specialist with a family feel.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Other info: Collaborative team atmosphere focused on personal and professional development.
- Why this job: Make a real impact in property management while working in a dynamic environment.
- Qualifications: Experience in customer service, strong admin skills, and knowledge of the lettings market.
The predicted salary is between 36000 - 60000 £ per year.
Key details
- Location: Jamaica Street, Edinburgh
- Department: Lettings
- Reports to: Lettings Director
- Hours of work: 37.5 hours Monday to Friday (09:00 - 17:30)
About the role
Rettie Short Lets is a subsidiary of Rettie, a leading, independent property specialist in Scotland. The reputation of the Rettie brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer service. Our ARLA-accredited Lettings and Management division of over 30 employees are trained and experienced in all aspects of property management and letting.
The candidate should ideally have Short Let and Festival Let management experience and be able to confidently discuss the licensing and planning requirements for the short lets market. Rettie Short Lets deals with the booking and management of a portfolio of properties available for short term lets throughout the year as well as festival lets primarily for the month of August.
The role requires excellent organisational, administration and people skills and an ability to work within a focused and driven team. You will be responsible for the day-to-day running of the short lets portfolio including pitching for new business, marketing properties on our web platforms, securing bookings, and looking after guests' and landlords' needs. You will also be responsible for the ongoing property management in the short lets and festival portfolio, ensuring safety and compliance are adhered to, as well as dealing with lease documentation, check-ins/outs, deposit and rental payments.
Working closely with the Director, you will assist them in growing the year-round and festival portfolio while at all times delivering an exceptional client experience. You will work collaboratively with your colleagues across the business and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.
Key responsibilities
- Driving Portfolio Performance – improve the performance of the assets under management, retain clients and promote portfolio growth within both the short let and festival portfolio.
- Managing Administration – administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios.
- Excelling in Client Care – to provide the highest standard of client care and satisfaction.
- Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.
Key requirements
- Essential Full, clean driving licence
- Highly proficient in the use of IT systems including MS Word, Excel, Outlook
- Experience gained in a customer service or sales role
- Strong administrative skills
- Detailed knowledge of the Private Residential Sector and/or Short Lets Market and the current Licensing/Planning Process
- Desirable MARLA or equivalent
- Detailed knowledge of the Edinburgh lettings market
- SME Professional experience in the management of client relationships
- Experience in conflict resolution and negotiation
Competencies
- Customer focused
- Collaboration
- Communication
- Problem solving
- Positive mindset
- People management
About us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Property Manager (Lettings Short Lets) in Edinburgh employer: Rettie
Rettie Short Lets is an exceptional employer located in the vibrant city of Edinburgh, offering a supportive and collaborative work culture that prioritises employee growth and development. With a strong emphasis on teamwork and ambition, employees are encouraged to thrive in their roles while benefiting from comprehensive training and a commitment to exceptional client care. Join us to be part of a dynamic team where your contributions are valued and your career potential is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager (Lettings Short Lets) in Edinburgh
✨Tip Number 1
Network like a pro! Attend local property management events or meetups in Edinburgh. Chat with industry folks, share your experiences, and don’t be shy about mentioning your interest in short lets. You never know who might have a lead for you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work in property management or customer service. Use our website to highlight your achievements and make it easy for potential employers to see what you bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Rettie Short Lets and express your interest. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Understand their approach to client care and portfolio management. When you apply through our website, tailor your responses to show how you align with their mission and can contribute to their success.
We think you need these skills to ace Property Manager (Lettings Short Lets) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in short lets and festival management, and don’t forget to mention your knowledge of licensing and planning requirements. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how your previous roles have prepared you for this position. Be sure to show off your organisational and people skills – we love a good story!
Showcase Your Customer Service Skills:Since client care is key in this role, make sure to highlight any customer service or sales experience you have. Share examples of how you've gone above and beyond for clients in the past. We’re all about exceptional service here at Rettie!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. We can’t wait to hear from you!
How to prepare for a job interview at Rettie
✨Know Your Stuff
Make sure you brush up on your knowledge of the short lets market and the specific licensing and planning requirements. Being able to confidently discuss these topics will show that you're serious about the role and understand the industry.
✨Showcase Your People Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've excelled in customer service or resolved conflicts in the past. Highlighting your communication skills will demonstrate that you can provide the exceptional client care Rettie values.
✨Demonstrate Organisational Skills
The Property Manager role requires excellent organisational abilities. Bring examples of how you've managed multiple tasks or projects simultaneously, especially in a fast-paced environment. This will help illustrate your capability to handle the day-to-day running of the short lets portfolio.
✨Be a Team Player
Rettie values collaboration, so be ready to discuss how you've worked effectively within a team. Share experiences where you've contributed to team goals or improved processes, as this aligns with their focus on teamwork and continuous improvement.
