At a Glance
- Tasks: Manage property lettings, ensuring exceptional customer experiences and building lasting client relationships.
- Company: Join Rettie, a growing company with a family feel and ambitious goals.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Enjoy a friendly atmosphere where teamwork and personal development are valued.
- Why this job: Make a real impact in the lettings industry while developing your skills in a dynamic team.
- Qualifications: ARLA qualified or equivalent, with at least two years' experience in lettings.
The predicted salary is between 28800 - 43200 £ per year.
Location: Edinburgh
Department: Lettings
Reports to: Associate Director
Hours per week: 37.5 hours
Hours of work: Monday to Friday (09:00 - 17:30)
About the role
The principle aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our customers. As the principle point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position. As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords’ assets.
About you
Ideally, we are looking for an ARLA (or equivalent) qualified Property Manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence. We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit, friendly team.
Key responsibilities
- Driving Portfolio Performance – to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.
- Ensuring 100% compliance with regulatory standards.
- Minimising void periods.
- Increasing rents mid-tenancy in line with lease terms.
- Minimising arrears.
- Promoting investment and upgrading works.
- Effective management throughout the duration of the tenancy.
Managing Administration – Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:
- Full compliance management of all safety testing and the installation and maintenance of detection equipment.
- Detailed client information collection and due diligence including money laundering verification.
- Accurate and detailed property marketing accompanied by a high standard of marketing images.
- Effective management/overseeing of all tenant referencing/move-in processes.
- Detailed and objective client reporting following regular property inspections.
- Efficient and diligent processing of any maintenance requests and contractor invoices.
- Overseeing administration of HMO licensing issues including applications and renewals in the portfolio.
- Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes.
- Overseeing administration of utility notifications and the accurate processing of void period costs.
Key requirements
- Essential
- Full, clean driving licence.
- Working towards MARLA.
- Detailed knowledge of the PRS.
- Detailed knowledge of the PRT legislation.
- Detailed knowledge of the Edinburgh lettings market.
- Proficient in the use of IT systems including MS Word, Excel & Outlook.
- Experience in the management of client relationships.
- Experience in conflict resolution and negotiation.
Desirable
- Previous management of a residential property portfolio under a portfolio management structure.
- Use of REAPIT or experience using property software.
- The ability to analyse the performance of residential assets and produce investment appraisals.
- MARLA qualified.
Competencies
- Customer focused.
- Teamwork.
- Effective Communicator.
- Effective under pressure.
- Organisational Ability.
- Relationship Building.
About us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Property Manager in Edinburgh employer: Rettie
Rettie is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the heart of Glasgow. With a strong focus on professional development, we offer numerous growth opportunities and support for our team members to excel in their careers. Our commitment to providing outstanding customer service ensures that you will be part of a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Edinburgh
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rettie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rettie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rettie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager in Edinburgh
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at Rettie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rettie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rettie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rettie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rettie.
