Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Portfolio Managers and deliver exceptional customer experiences in lettings.
- Company: Join Rettie, a growing company with a family feel and strong values.
- Benefits: Career growth opportunities, supportive environment, and a focus on personal development.
- Why this job: Make a real impact in a dynamic team while enhancing your administrative skills.
- Qualifications: Customer service experience and proficiency in IT systems required.
- Other info: Embrace teamwork and ambition in a role that values your contributions.
The predicted salary is between 30000 - 42000 £ per year.
Location: Jamaica Street, Edinburgh, United Kingdom
Department: Lettings
Hours per week: 37.5 hours (Monday to Friday, 09:00-17:30)
About the Role
The aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all potential and actual customers. You will work closely with your colleagues to deliver a best‑in‑class experience and support Rettie in achieving a market‑leading position. In your role as a Portfolio Administrator, you will provide administrative support to a team of two Portfolio Managers and assist them in improving the performance of their assets under management by delivering an exceptional client experience. You will also carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department. You will work collaboratively with your colleagues and support the Portfolio Managers in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.
Key Responsibilities
- First point of contact for inbound calls and inbox enquiries.
- Effective management of all viewing appointments and overflow appointments.
- Diligent management of keys and the authorisation of access.
- Detailed tenancy referencing and due diligence.
- Accurate preparation and service of all initial tenancy documentation.
- Diligent administration of all safety testing.
- Accurate financial management and efficient collaboration with the accounts team, including the collection of deposit and rental payments.
- Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
- Accurate administration of all HMO licensing issues including applications and renewals as required.
- Check in and check out reports.
- Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.
Follow and comply with all company policies and procedures. Take responsibility for and adopt a proactive approach to learning and personal development. Ensure professional behaviour supports and reinforces the values of the Rettie brand. Attend all compliance and other company training as required.
Key Requirements
- Full, clean driving license.
- Proficient in the use of IT systems including MS Word, Excel & Outlook.
- Experienced in a customer service role.
- Confident in administrative tasks.
Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
What We Offer
Lettings in Focus: Career Growth, Challenges & Rewards.
About Us
When you join Rettie, you’ll discover the difference you can make. We are a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Administrative
Portfolio Administrator in Edinburgh employer: Rettie
Contact Detail:
Rettie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Administrator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Portfolio Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Rettie and understanding their values. Think about how your skills in customer service and administration can contribute to their mission of providing an exceptional client experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As the first point of contact for clients, being articulate and friendly is key. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Rettie team and contributing to their success.
We think you need these skills to ace Portfolio Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Rettie. Show us your personality and enthusiasm for providing exceptional customer experiences.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Rettie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Portfolio Administrator. Familiarise yourself with key tasks like managing viewing appointments and handling tenancy documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or went the extra mile for clients, as this will resonate well with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to teamwork, problem-solving, and organisation. Think of specific scenarios where you've successfully collaborated with colleagues or managed multiple tasks efficiently. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or opportunities for personal development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.