At a Glance
- Tasks: Manage short lets and festival properties, ensuring exceptional client care and portfolio growth.
- Company: Join Rettie, a leading property specialist with a family feel and ambitious growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for career development.
- Other info: Collaborative culture focused on teamwork, determination, and personal growth.
- Why this job: Make a real impact in the dynamic short lets market while developing your skills.
- Qualifications: Experience in customer service, strong admin skills, and knowledge of short lets required.
The predicted salary is between 30000 - 40000 £ per year.
Key details
- Location: Jamaica Street, Edinburgh
- Department: Lettings
- Reports to: Lettings Director
- Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30
About the role
Rettie Short Lets is a subsidiary of Rettie, a leading, independent property specialist in Scotland. The reputation of the Rettie brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer service. Our ARLA-accredited Lettings and Management division of over 30 employees are trained and experienced in all aspects of property management and letting. The candidate should ideally have Short Let and Festival Let management experience and be able to confidently discuss the licensing and planning requirements for the short lets market. Rettie Short Lets deals with the booking and management of a portfolio of properties available for short term lets throughout the year as well as festival lets primarily for the month of August.
The role requires excellent organisational, administration and people skills and an ability to work within a focused and driven team. You will be responsible for the day-to-day running of the short lets portfolio including pitching for new business, marketing properties on our web platforms, securing bookings, and looking after guests' and landlords needs. You will also be responsible for the ongoing property management in the short lets and festival portfolio, ensuring safety and compliance are adhered to, as well as dealing with lease documentation, check ins/outs, deposit and rental payments. Working closely with the Director you will assist them in growing the year-round and festival portfolio while at all times delivering an exceptional client experience. You will work collaboratively with your colleagues across the business and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.
Key responsibilities
- Driving Portfolio Performance – improve the performance of the assets under management, retain clients and promote portfolio growth within both the short let and festival portfolio.
- Managing Administration – administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios.
- Excelling in Client Care – to provide the highest standard of client care and satisfaction.
- Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.
Key requirements
Essential
- Full, clean driving licence
- Highly proficient in the use of IT systems including MS Word, Excel, Outlook
- Experience gained in a customer service or sales role
- Strong administrative skills
- Detailed knowledge of the Private Residential Sector and/or Short Lets Market and the current Licensing/Planning Process
Desirable
- MARLA or equivalent
- Detailed knowledge of the Edinburgh lettings market
- SME Professional experience in the management of client relationships
- Experience in conflict resolution and negotiation
Competencies
- Customer focused
- Collaboration
- Communication
- Problem solving
- Positive mindset
- People management
About us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Lettings Manager (Short Lets) in Edinburgh employer: Rettie
Rettie is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the heart of Glasgow. With a strong focus on professional development, we offer numerous growth opportunities and support for our team members to excel in their careers. Our commitment to providing outstanding customer service ensures that you will be part of a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager (Short Lets) in Edinburgh
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rettie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rettie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rettie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Manager (Short Lets) in Edinburgh
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Manager (Short Lets) role at Rettie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rettie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rettie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rettie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rettie.
