Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing short-term lets and provide top-notch customer service.
- Company: Join Rettie Short Lets, a leader in the property management sector.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy a dynamic work environment.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Full driving licence and IT proficiency; previous lettings experience is a plus.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Edinburgh
Department: Rettie Short Lets
Reports to: Director – Lettings
Hours of Work: 37.5 hours per week (Monday - Friday, 9:00 AM - 5:30 PM)
Key Requirements
- Essential: Full, clean driving licence
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Desirable: ARLA
- Use of SME software
- Detailed knowledge of the PRS and/or Short Lets Market
- Previous lettings experience
About the Role
The main aim of the Rettie Short Lets Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and achieve a market-leading position in our target areas.
In your role as a Letting Assistant, you will provide administrative support and assist with the check-in/out procedures within our rapidly growing subsidiary, Rettie Short Lets Limited, which deals with the booking and management of a portfolio of properties available for short-term let throughout the year. Working closely with your peers in the lettings department, you will assist them in maintaining our short let portfolio whilst delivering an exceptional client experience.
You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.
Competencies
- Customer focused
- Collaboration
- Effective under pressure
- Positive attitude
- Effective communicator
- Problem solver
Key Responsibilities
- Driving portfolio performance – working with the team to improve the performance of their properties under management, retain clients and promote portfolio growth.
- Ensuring full compliance and driving up safety standards.
- Managing administration – supporting in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios.
- Full compliance with the processes as defined in the process manual to encompass the new short lets regulations. You will also be involved in the day-to-day accounts processes.
- Excelling in client care – to provide the highest standard of client care and satisfaction.
- Maintaining company and operational standards – to ensure standards are met and a continuous learning approach is adopted.
Short-term Letting Assistant employer: Rettie & Co
Contact Detail:
Rettie & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short-term Letting Assistant
✨Tip Number 1
Get to know the company inside out! Research Rettie Short Lets and understand their values, services, and the short lets market. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your problem-solving skills and positive attitude – these are key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Rettie Short Lets and ready to contribute to our exceptional client care.
We think you need these skills to ace Short-term Letting Assistant
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your IT skills, especially with MS Word, Excel, and Outlook. We want to see how you can use these tools to make our processes smoother and more efficient!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect your understanding of the short lets market and how your experience aligns with our goals at Rettie Short Lets.
Be Customer-Focused: Since we’re all about providing an exceptional customer experience, share examples of how you've gone above and beyond for clients in previous roles. We love to see that customer-centric attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rettie & Co
✨Know Your Stuff
Make sure you brush up on your knowledge of the short lets market and the PRS. Familiarise yourself with the latest trends and regulations, as this will show that you're genuinely interested in the role and understand the industry.
✨Show Off Your IT Skills
Since proficiency in MS Word, Excel, and Outlook is essential, be prepared to discuss how you've used these tools in previous roles. Maybe even bring examples of reports or documents you've created to demonstrate your skills.
✨Customer Care is Key
As a Letting Assistant, providing exceptional customer service is crucial. Think of specific examples from your past experiences where you went above and beyond for a client. This will help illustrate your customer-focused mindset.
✨Team Player Vibes
Collaboration is a big part of this role, so be ready to talk about how you've worked effectively in teams before. Share stories that highlight your ability to communicate well and solve problems together with colleagues.
