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- Tasks: Support the lettings team and ensure exceptional customer experiences in short-term rentals.
- Company: Join Rettie Short Lets, a leader in the property management sector.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy a supportive work environment.
- Why this job: Be part of a growing team and make a real impact in the short lets market.
- Qualifications: Full driving licence and proficiency in IT systems; previous lettings experience is a plus.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Edinburgh
Department: Rettie Short Lets
Reports to: Director – Lettings
Hours of Work: 37.5 hours per week (Monday - Friday, 9:00 AM - 5:30 PM)
Key Requirements
- Essential: Full, clean driving licence
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Desirable: ARLA
- Use of SME software
- Detailed knowledge of the PRS and/or Short Lets Market
- Previous lettings experience
About the Role
The main aim of the Rettie Short Lets Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.
In your role as a Letting Assistant, you will provide administrative support and assist with the check in/out procedures within our rapidly growing subsidiary, Rettie Short Lets Limited, which deals with the booking and management of a portfolio of properties available for short term let throughout the year. Working closely with your peers in the lettings department, you will assist them in maintaining our short let portfolio whilst delivering an exceptional client experience.
You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.
Competencies
- Customer focused
- Collaboration
- Effective under pressure
- Positive attitude
- Effective communicator
- Problem solver
Key Responsibilities
- Driving Portfolio Performance – Working with the team to improve the performance of their properties under management, retain clients and promote portfolio growth. Ensuring full compliance and driving up safety standards.
- Managing Administration - Supporting in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios. Full compliance with the processes as defined in the process manual to encompass the new short lets regulations. You will also be involved in the day-to-day accounts processes.
- Excelling in Client Care – to provide the highest standard of client care and satisfaction.
- Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.
Short-term Letting Assistant in Edinburgh employer: Rettie & Co
Contact Detail:
Rettie & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short-term Letting Assistant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with IT systems and customer service. Highlight how your previous roles have prepared you for the Short-term Letting Assistant position.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by researching the company and its values. Understand their approach to client care and portfolio management. This will help you tailor your responses and demonstrate that you’re a perfect fit for their team.
We think you need these skills to ace Short-term Letting Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your IT skills, especially with MS Word, Excel, and Outlook. If you've got any experience with ARLA or SME software, don't forget to mention that too!
Tailor Your Application: Take a moment to customise your application for the Short-term Letting Assistant role. Use keywords from the job description to show us you understand what we're looking for.
Share Your Experience: If you've got previous lettings experience or knowledge of the PRS and Short Lets Market, let us know! We love hearing about how your background can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Rettie & Co
✨Know Your Stuff
Make sure you brush up on your knowledge of the short lets market and the PRS. Familiarise yourself with the latest regulations and trends, as this will show that you're genuinely interested in the role and the industry.
✨Show Off Your IT Skills
Since proficiency in MS Word, Excel, and Outlook is essential, be prepared to discuss how you've used these tools in previous roles. Maybe even bring examples of reports or documents you've created to demonstrate your skills.
✨Customer Care is Key
As a Letting Assistant, you'll need to excel in client care. Think of specific examples from your past experiences where you went above and beyond for a customer. This will highlight your customer-focused mindset.
✨Team Player Vibes
Collaboration is crucial in this role, so be ready to talk about how you've worked effectively in teams before. Share stories that showcase your ability to communicate well and solve problems together with colleagues.
