At a Glance
- Tasks: Manage short-let properties, ensuring high service standards and compliance.
- Company: Join a leading property management company in Edinburgh with a focus on growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Dynamic role with potential for career advancement and involvement in innovative projects.
- Why this job: Be part of an exciting team expanding services in the vibrant Edinburgh market.
- Qualifications: Experience in property management or customer service, with strong organisational skills.
The predicted salary is between 29160 - 35640 £ per year.
- Key details
- Reports to : Lettings Director
- Department : Lettings
- Hours of work
- 37.5 hours per week, Monday to Friday, 09:00-17:30
About the role
The Short Lets Property Manager will be responsible for the day-to-day management of Rettie's short-let and festival-let portfolio, working closely with the Short Lets Business Development Manager.
The role focuses on ensuring properties, guests and landlords receive a consistently high level of service while maintaining compliance with all relevant legislation and licensing requirements.
You will manage bookings, guest communications, property compliance, maintenance issues and operational processes to ensure the effective running of the portfolio.
This will include supporting high standards across the portfolio and ensuring Rettie's short-let properties remain well presented, compliant and competitive within the Edinburgh market.
This is an exciting time to join the short lets team.
Over the next year, we will continue to build on our existing operating model while expanding our services with the support of a new operating platform.
This creates real potential for growth within the role, both in terms of the portfolio and the opportunity to contribute to the development of the service as it evolves.
About you
We are looking for an organised and customer-focused individual with experience in property management, hospitality or customer service.
You will have strong administrative skills, excellent attention to detail and the ability to manage multiple priorities in a busy operational environment.
A full clean driving licence is essential.
You will be confident communicating with guests, landlords, contractors and colleagues, and will bring a practical, positive and solutions-focused approach to resolving issues.
Knowledge of short-term let legislation, licensing requirements and the Edinburgh short-let market would be advantageous.
Key responsibilities
- Property Management
- to manage the day-to-day operation of the short-let and festival-let portfolio, ensuring properties are well maintained, compliant and guest-ready.
- Manage the day-to-day operation of the short-let and festival-let portfolio.
- Coordinate guest arrivals and departures, including property inspections at the start and end of guest stays.
- Oversee cleaning, linen and housekeeping arrangements.
- Ensure properties remain compliant in line with licensing requirements.
- Manage maintenance issues and contractor appointments.
- Undertake annual property inspections and provide rental income projections aligned with any refurbishment works required.
- Guest, Booking and Landlord Management
- to provide a consistently high level of service to guests and landlords, ensuring bookings, communications and expectations are managed effectively.
- Handle booking enquiries and reservations.
- Manage guest communications before, during and after stays.
- Resolve guest issues and complaints promptly and professionally.
- Encourage guest satisfaction and positive reviews.
- Provide regular updates to landlords and manage landlord expectations and enquiries.
- Assist landlords with matters relating to licensing and compliance.
- Monitor property performance and occupancy levels.
- Compliance, Administration and Operational Excellence
- to ensure all compliance, administration and operational processes are managed accurately, efficiently and in line with Rettie standards.
- Ensure all properties remain compliant with Short-Term Let Licensing requirements.
- Monitor and manage safety certification renewals.
- Handle Visitor Levy administration.
- Prepare management reports and booking statements.
- Process deposits, rental income and associated documentation.
- Maintain accurate records across all management systems.
- Support the implementation of new systems and technologies.
- Identify efficiencies and improvements in operational processes and work collaboratively across the wider Rettie business.
- Key requirements
Essential
- Full clean driving licence.
- Experience in property management, hospitality or customer service.
- Strong administrative and organisational skills.
- Excellent attention to detail.
- Knowledge of short-term let legislation and licensing requirements.
- Proficient in Microsoft Office systems.
Desirable
- MARLA or equivalent qualification.
- Experience managing a short-let portfolio.
- Experience working with property management software.
- Knowledge of the Edinburgh short-let market.
- Competencies
- Organisation
- Customer focus
- Problem solving
- Communication
- Attention to detail
- Collaboration
- Positive mindset
Property Manager - Short Lets in Edinburgh employer: Rettie & Co
Rettie & Co. is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as a Property Manager for Short Lets. With a strong focus on employee growth and development, we provide opportunities to enhance your skills while ensuring a supportive culture that values collaboration and customer service excellence. Join us to be part of an evolving team that prioritises high standards and compliance, all while enjoying the vibrant atmosphere of Edinburgh's property market.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Short Lets in Edinburgh
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rettie & Co.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rettie & Co? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rettie & Co's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager - Short Lets in Edinburgh
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager - Short Lets role at Rettie & Co, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rettie & Co
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rettie & Co operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rettie & Co. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rettie & Co.
