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For Companies At a Glance
- Tasks: Manage short lets and festival properties, ensuring exceptional client care and smooth operations.
- Company: Join Rettie, a leading independent property specialist in Scotland.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in the property management sector.
- Qualifications: Experience in customer service, strong IT skills, and knowledge of the lettings market.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Key details
- Location: Jamaica Street, Edinburgh
- Department: Lettings
- Reports to: Lettings Director
- Hours of work: 37.5 hours Monday to Friday (09:00 - 17:30)
Key requirements
- Essential
- Full, clean driving licence
- Highly proficient in the use of IT systems including MS Word, Excel, Outlook
- Experience gained in a customer service or sales role
- Strong administrative skills
- Detailed knowledge of the Private Residential Sector and/or Short Lets Market and the current Licensing/Planning Process
- MARLA or equivalent
- Detailed knowledge of the Edinburgh lettings market
- SME Professional experience in the management of client relationships
- Experience in conflict resolution and negotiation
About the role
Rettie Short Lets is a subsidiary of Rettie, a leading, independent property specialist in Scotland. The reputation of the Rettie brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer service.
Our ARLA-accredited Lettings and Management division of over 30 employees are trained and experienced in all aspects of property management and letting. The candidate should ideally have Short Let and Festival Let management experience and be able to confidently discuss the licensing and planning requirements for the short lets market. Rettie Short Lets deals with the booking and management of a portfolio of properties available for short term lets throughout the year as well as festival lets primarily for the month of August.
The role requires excellent organisational, administration and people skills and an ability to work within a focused and driven team are required. You will be responsible for the day-to-day running of the short lets portfolio including pitching for new business, marketing properties on our web platforms, securing bookings, and looking after guests' and landlords needs. You will also be responsible for the ongoing property management in the short lets and festival portfolio, ensuring safety and compliance are adhered to, as well as dealing with lease documentation, check ins/outs, deposit and rental payments. Working closely with the Director you will assist them in growing the year-round and festival portfolio while at all times delivering an exceptional client experience.
You will work collaboratively with your colleagues across the business and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.
Competencies
- Customer focused
- Collaboration
- Communication
- Problem solving
- Positive mindset
- People management
Key responsibilities
- Driving Portfolio Performance – improve the performance of the assets under management, retain clients and promote portfolio growth within both the short let and festival portfolio.
- Managing Administration – administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios.
- Excelling in Client Care – to provide the highest standard of client care and satisfaction.
- Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.
Property Manager (Lettings Short Lets) in Edinburgh employer: Rettie & Co
Contact Detail:
Rettie & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager (Lettings Short Lets) in Edinburgh
✨Tip Number 1
Network like a pro! Attend local property management events or meetups in Edinburgh. It's a great way to connect with industry professionals and get your name out there. Plus, you never know who might have a lead on a job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience in property management, especially in short lets. Use our website to highlight your achievements and make it easy for potential employers to see what you bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the Edinburgh lettings market. Be ready to discuss licensing and planning processes, as well as how you can improve portfolio performance. Confidence is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, which is exactly what Rettie Short Lets is looking for!
We think you need these skills to ace Property Manager (Lettings Short Lets) in Edinburgh
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in customer service and sales. We want to see how your strong administrative skills and IT proficiency can shine through in your application!
Know Your Stuff: Familiarise yourself with the Private Residential Sector and Short Lets Market. Mention any specific knowledge about Edinburgh's lettings market or licensing processes to show us you’re the right fit!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and competencies mentioned in the job description. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rettie & Co
✨Know Your Stuff
Make sure you brush up on your knowledge of the Private Residential Sector and the Short Lets Market. Be ready to discuss licensing and planning requirements in detail, as this will show that you're not just familiar with the basics but have a solid grasp of the specifics.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on client care, prepare examples from your past experiences where you've excelled in customer service or sales. Think about situations where you resolved conflicts or negotiated effectively, as these will highlight your people management skills.
✨Get Organised
The job requires excellent organisational and administrative skills, so come prepared with a plan. You might want to bring a portfolio showcasing your previous work in property management or lettings, along with any relevant documentation that demonstrates your proficiency in IT systems like MS Word and Excel.
✨Be a Team Player
Rettie values collaboration, so be ready to discuss how you've worked within a team in the past. Share examples of how you've contributed to team goals or improved processes, as this will show that you can integrate well into their focused and driven environment.
