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- Tasks: Support Portfolio Managers with admin tasks and enhance client experiences in lettings.
- Company: Join a friendly team at a leading lettings agency in Edinburgh.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: 1 year of admin experience; lettings experience is a bonus.
- Other info: Full UK driving licence required; enjoy working in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
Location: Jamaica Street, Edinburgh
Department: Lettings
Hours per week: 37.5 hours, Monday to Friday, 09:00-17:30
Key requirements
- Full, clean driving license
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Experienced in a customer service role
- Confident in administrative tasks
About the role
The aim of the Edinburgh Letting’s Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues to ensure the team deliver a best‑in‑class experience and by doing so, you will also support Rettie achieving a market leading position.
In your role as a Portfolio Administrator, you will provide administrative support to a team of two Portfolio Managers and assist them in improving the performance of their assets under management by delivering an exceptional client experience. In addition, you will carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.
You will work collaboratively with your colleagues and support the Portfolio Managers in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.
Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
About you
Ideally, we are looking for 1 year of administrative experience; experience in the Lettings industry is a bonus. You will hold a full UK driving licence. We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close‑knit, friendly team.
Key responsibilities
- Managing Administration – Supporting the Portfolio Managers in the administration of all aspects of the lettings and management process across their portfolio.
- First point of contact for inbound calls and inbox enquiries.
- Effective management of all viewing appointments and overflow appointments.
- Diligent management of keys and the authorisation of access.
- Detailed tenancy referencing and due diligence.
- Accurate preparation and service of all initial tenancy documentation.
- Diligent administration of all safety testing.
- Accurate financial management and efficient collaboration with the accounts team including the collection of deposit and rental payments.
- Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
Portfolio Administrator in Edinburgh employer: Rettie & Co
Contact Detail:
Rettie & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Administrator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry and let them know you're on the hunt for a Portfolio Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your IT skills! Brush up on MS Word, Excel, and Outlook, and be ready to demonstrate your proficiency during interviews. Maybe even bring along a portfolio of your work to impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Portfolio Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio Administrator role. Highlight your administrative experience and any customer service roles you've had. We want to see how your skills match what we're looking for!
Show Off Your IT Skills: Since proficiency in MS Word, Excel, and Outlook is key, don’t forget to mention your experience with these tools. Give us examples of how you’ve used them in previous roles to make your application stand out.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the lettings industry and how you can contribute to our team. We love seeing enthusiasm and a positive mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rettie & Co
✨Know Your Stuff
Make sure you brush up on your knowledge of the lettings industry and the specific responsibilities of a Portfolio Administrator. Familiarise yourself with common administrative tasks and customer service scenarios that might come up during the interview.
✨Showcase Your IT Skills
Since proficiency in MS Word, Excel, and Outlook is key, be prepared to discuss how you've used these tools in previous roles. Maybe even bring examples of reports or documents you've created to demonstrate your skills.
✨Demonstrate Customer Focus
Think of specific examples where you've gone above and beyond for a customer. This role is all about providing an exceptional experience, so be ready to share stories that highlight your people skills and problem-solving abilities.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and how they measure success in the role. This shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
