Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
Position Title
General Manager
Job Description
At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.
Reports To
Owner
Experience Requirements
- 4-year college degree preferred or related business experience.
- 3-5+ years management experience required.
Skill Requirements
- Excellent written and verbal communication
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
Professional Responsibilities
Operations
- Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
- Ensure visible maintenance items are repaired promptly and proper signage is posted.
- Track completion of opening/closing checklists, logs, and cleaning checklist.
- Oversee expense goals by managing payroll and general and administrative expenses.
- Keep current in knowledge of key competitors.
- Perform brand excellence reviews.
- Communicate and implement club policies and procedures to employees.
Personal Training
- Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
- Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
- Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Sales
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
- Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
- Demonstrate an ability to increase revenue per member.
Compensation Structure
- Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
- Average annual EFT
- Shop Score Goal
- Delinquency Collection Goal
Equal Opportunity Employer
Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.
