At a Glance
- Tasks: Be the go-to person for residents during housing improvements and ensure their voices are heard.
- Company: Join Equans, a company dedicated to making a positive impact in communities.
- Benefits: Enjoy 25 days annual leave, life cover, discounts, and professional development opportunities.
- Other info: Inclusive culture that values diverse backgrounds and personal growth.
- Why this job: Make a real difference in people's lives while enhancing your career in a supportive environment.
- Qualifications: Experience in customer service or community engagement, with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Stevenage , supporting the delivery of refurbishment and retrofit works on social housing schemes across the region.
If you’re passionate about delivering excellent customer service, have experience in a tenant- or resident-facing role, and want to make a real difference in people’s lives—this could be the perfect opportunity for you.
As an RLO, you’ll be the key point of contact for residents living in properties undergoing improvement works.
You’ll ensure they feel informed, respected, and supported before, during and after the programme, helping to maintain high levels of customer satisfaction and smooth delivery on site.
What will you deliver?
- Act as the first point of contact for residents affected by planned works on site
- Deliver clear, timely communications before, during, and after works
- Liaise with internal teams, contractors and external stakeholders to ensure access, scheduling and programme information is shared appropriately
- Coordinate resident engagement activities including letters, information packs, satisfaction surveys, and feedback follow-ups
- Log, monitor and help resolve resident concerns, queries and complaints
- Maintain accurate records of visits, contact, access issues and resolutions
- Work closely with site management to minimise disruption and escalates issues where necessary
- Identify and support vulnerable residents, ensuring safeguarding procedures are followed
- Contribute to the positive image of Equans on site and in the wider community
Who are you?
- Experience in a Resident Liaison Officer, Housing Officer, Customer Service or Community Engagement role—ideally within construction, refurbishment or social housing
- Excellent communication and interpersonal skills
- Confident in resolving sensitive issues calmly, professionally and empathetically
- Highly organised, proactive and able to manage your workload independently
- Strong attention to detail and record-keeping
- Full UK driving licence preferred
What can we offer you?
- 25 days annual leave (+ public holidays)
- Life cover equivalent to 2× annual salary
- Employee discount schemes with major retailers
- Cycle-to-work scheme and holiday purchase options
- Two corporate social responsibility days per year
- Wide range of training and professional development opportunities
- Supportive work culture with opportunities to grow your career
At Equans, we believe in creating inclusive environments that reflect the communities we serve.
We welcome applicants from all backgrounds and are committed to supporting your development, wellbeing, and success.
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Resident Liaison Officer Equans Job listing in Stevenage employer: Retrofit Professionals
EQUANS is an exceptional employer, offering a dynamic work environment in Coleshill, Birmingham, where you can thrive as a Retrofit Coordinator. With a strong focus on employee growth, we provide extensive learning opportunities, competitive salaries, and a comprehensive benefits package, including a company vehicle and generous leave. Our inclusive culture fosters collaboration and support through various employee networks, ensuring that every team member feels valued and empowered to make a meaningful impact in the energy efficiency sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Equans Job listing in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Retrofit Professionals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Retrofit Professionals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer Equans Job listing in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Retrofit Professionals:Your cover letter is your chance to shine! Tell us why you want to work at Retrofit Professionals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Retrofit Professionals!
How to prepare for a job interview at Retrofit Professionals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
