At a Glance
- Tasks: Be the vital link between residents and our teams, ensuring smooth communication during energy efficiency upgrades.
- Company: Join WPS, a company dedicated to improving communities through sustainable projects.
- Benefits: Competitive pay, supportive team environment, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a meaningful role that impacts lives positively.
- Why this job: Help create warmer homes while supporting the UK's net-zero goals and engaging with local communities.
- Qualifications: Strong communication skills and experience in customer-facing roles, preferably in housing or construction.
The predicted salary is between 27000 - 33000 £ per year.
WPS is expanding its domestic retrofit programme across the North West, and we’re looking for a passionate and proactive Resident Liaison Officer (RLO) to join our Planned Division specifically within the Manchester area. This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades.
About the Role
As an RLO, you’ll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You’ll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions.
Scope of Works Includes:
- Insulation and ventilation upgrades
- Window and door replacements
- Installation of renewable technologies (Solar PV, Air Source Heat Pumps)
Now is a brilliant time to become part of WPS. Your work will directly contribute to:
- Improving living conditions for households in Manchester
- Supporting the UK’s net-zero goals
- Building trust and engagement within local communities
Excellent communication and interpersonal skills
Experience in customer-facing roles, ideally within housing or construction
Ability to manage resident expectations and resolve issues sensitively
Organised, empathetic, and solution-focused
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Resident Liaison Officer Wates Job listing in Manchester employer: Retrofit Professionals
EQUANS is an exceptional employer, offering a dynamic work environment in Coleshill, Birmingham, where you can thrive as a Retrofit Coordinator. With a strong focus on employee growth, we provide extensive learning opportunities, competitive salaries, and a comprehensive benefits package, including a company vehicle and generous leave. Our inclusive culture fosters collaboration and support through various employee networks, ensuring that every team member feels valued and empowered to make a meaningful impact in the energy efficiency sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Wates Job listing in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Retrofit Professionals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Retrofit Professionals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer Wates Job listing in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Retrofit Professionals:Your cover letter is your chance to shine! Tell us why you want to work at Retrofit Professionals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Retrofit Professionals!
How to prepare for a job interview at Retrofit Professionals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
