At a Glance
- Tasks: Support residents during home improvements, ensuring clear communication and high satisfaction.
- Company: Equans, a community-focused company dedicated to positive impact.
- Benefits: 25 days leave, life cover, discounts, training, and a supportive culture.
- Other info: Join a diverse team committed to growth and wellbeing.
- Why this job: Make a real difference in local communities while developing your skills.
- Qualifications: Experience in customer service or housing roles, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Maida Vale, West London, supporting the delivery of refurbishment and retrofit works on social housing schemes across the area. If you’re passionate about delivering excellent customer service, experienced in resident- or tenant-facing roles, and committed to making a positive impact in local communities—this could be the ideal role for you.
As an RLO, you will act as the principal point of contact for residents living in homes undergoing improvement works. You’ll ensure they feel informed, respected, and fully supported before, during, and after the programme—helping achieve smooth delivery on site and high levels of customer satisfaction.
What will you deliver?
- Serve as the first point of contact for residents affected by planned works
- Provide clear, timely and accurate communication before, during, and after works
- Liaise with site teams, contractors and external partners to coordinate access and scheduling
- Prepare and distribute resident letters, information packs, surveys and engagement materials
- Log, track and help resolve resident queries, complaints and concerns
- Maintain detailed records of contact, visits, access issues, safeguarding notes and resolutions
- Work closely with site management to minimise disruption and support efficient delivery
- Identify and support vulnerable residents, ensuring safeguarding procedures are followed
- Promote a positive image of Equans on site and in the community
Who are you?
- Experience as a Resident Liaison Officer, Housing Officer, Customer Service Advisor, or similar role (construction, housing or regeneration experience is highly desirable)
- Excellent communication and interpersonal skills, with the confidence to engage sensitively with residents
- Strong organisational skills and the ability to manage your own workload
- Calm, professional approach to resolving challenges and complaints
- Good administrative and record-keeping ability
- Full UK driving licence preferred
What can we offer you?
- 25 days annual leave (+ public holidays)
- Life cover equivalent to 2× annual salary
- Employee shopping discounts across major brands
- Cycle-to-work scheme and holiday purchase options
- Two paid corporate social responsibility days per year
- A wide range of training and professional development opportunities
- A friendly, supportive work culture focused on growth and wellbeing
At Equans, we believe in creating inclusive, diverse workplaces that reflect our communities. We welcome applicants from all backgrounds and are committed to supporting your development and wellbeing throughout your journey with us.
Resident Liaison Officer Equans Job listing in London employer: Retrofit Professionals
EQUANS is an exceptional employer, offering a dynamic work environment in Coleshill, Birmingham, where you can thrive as a Retrofit Coordinator. With a strong focus on employee growth, we provide extensive learning opportunities, competitive salaries, and a comprehensive benefits package, including a company vehicle and generous leave. Our inclusive culture fosters collaboration and support through various employee networks, ensuring that every team member feels valued and empowered to make a meaningful impact in the energy efficiency sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Equans Job listing in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Equans' social media and website. Understanding their values and community focus will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As an RLO, you'll need to engage with residents effectively. Try role-playing scenarios with a friend to boost your confidence in handling queries and complaints.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed workloads or resolved issues in past roles. This will demonstrate your ability to keep things running smoothly at Equans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Equans team and making a positive impact in the community.
We think you need these skills to ace Resident Liaison Officer Equans Job listing in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident-facing roles. We want to see how your skills align with the responsibilities of a Resident Liaison Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your excellent interpersonal skills. We love seeing examples of how you've effectively engaged with residents or resolved complaints in the past.
Be Organised:Highlight your organisational skills in your application. Mention any tools or methods you use to manage your workload and keep track of resident queries. This will show us that you can handle the demands of the role efficiently.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Equans!
How to prepare for a job interview at Retrofit Professionals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as communication with residents and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully engaged with residents or customers. Think about how you resolved complaints or supported vulnerable individuals, as these stories will highlight your suitability for the position.
✨Practice Your Communication Style
As an RLO, clear and effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member, focusing on how you would explain complex information to residents in a simple and respectful manner.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture at Equans, their approach to community engagement, or how they support their staff's professional development. This shows that you're not only interested in the role but also in being part of their team.
